Address
Form of workWhat’s On Offer
- Make the team your own!
- Incentives all year around including overseas trips!
- Competitive package commensurate with your experience
- Lucrative and uncapped commissions - OTE $130k plus plus
- Supportive, fun and friendly team
- Career opportunities
- We will provide you with comprehensive training to ensure you are given the right tools for success. We offer a competitive base salary, plus super and uncapped commissions.
The Company
Experiencing rapid growth and success, we are seeking a driven & enthusiastic Call Centre Manager/Team Leader to join our award-winning telecommunications business.
We pride ourselves in being an industry leader with innovative technology and quality customer service, providing a range of business solutions for our clients across Australia.
We are seeking someone who can motivate, inspire and lead our outbound telemarketing team and take their success to the next level.
The Role
Reporting to the Regional Manager, your responsibilities will include:
- Managing a team of appointment setters / telemarketers
- Coaching and mentoring the team to maximise performance
- B2B Sales, generating revenue from SME businesses
- KPI management (self and team) to ensure targets are met
- Quality assurance to enhance the customer experience
- Effectively collaborate with field sales and technical specialists to identify opportunities and deliver solutions for new clients.
- CRM data management for effective lead generation
ABOUT YOU!
To be considered, you will need to demonstrate:
Previous experience managing a team in an outbound Call Centre environment ideally in Outbound Sales- Proven ability to manage and motivate your team
- Excellent communication skills
- Pro-active, personable and highly motivated
- The ability to work autonomously
- Strong computer skills
We will ensure you have access to coaching and mentoring for personal development and support your long-term career goals. We pride ourselves in having a fun and dynamic culture and want our people to be a part of our growing success.
