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Salary- One of Australia’s highest-quality and most trusted institutes of higher education
- A sector-leading institute with rare status as a limited self-accrediting authority
- 15-month parental contract based in Perth
This is a 15-month parental cover role to be the leader of Kaplan Business School’s fastest growing campus!
Through positive and proactive leadership, deliver an all-encompassing, excellent education experience to all Kaplan Business School students at our Perth campus.
Responsibilities
- Be the main point of contact for all staff members in the KBS Perth Campus across all departments and teams, proactively fostering and maintaining a positive and supportive working environment
- Encouraging teamwork and initiative through positive leadership to help foster a high performing, student-centric driven culture
- Provide quality service to students ensuring they have the appropriate levels of academic, administrative and personal support
- Responsibility for achieving student retention and revenue targets through proactive student engagement and management of challenges, as and when required
- Recruitment, on-boarding and training of all student-facing, campus staff
- Overall responsibility for all operational aspects of study being delivered including attendance, scheduling, timetabling, academic queries, assessment submission etc.
- Ensure all systems, procedures and processes for KBS in line with the National KBS structure
- Manage KBS facilities including campus renovations and set up, and ongoing campus facility management
- Oversee the management of campus resources within budgeted parameters.
- Minimum 5-years people management experience in a customer focused industry
- Tertiary qualifications
- Positive, collaborative and supportive communication style
- Administrative & operational experience of education programs or product related industry
- Experience in the international student environment
- Operational leadership skills, including management of people, resources & finances
- Demonstrated excellence in customer service skills, including cross-cultural sensitivity
- High levels of attention to detail, proactivity and forward planning
At Kaplan Business School, we are one of only nine self-accrediting institutes of higher education. We are recognised in Australia and globally as exemplars of international education, quality teaching, student support, employability and academic integrity.
We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership. Our flagship MBA program is one of Australia’s largest in terms of student enrolments and among the most highly regarded.
We have a friendly and flexible leadership team who cultivate a culture of innovative methods of teaching and learning across five Australian campuses as well as online.
Applications close on 3rd April 2024.
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