Car Rental Agency Manager

A1 Car Rentals in Cairns is a popular and busy Car Rental Agency. They are looking to hire an experienced Car Rental Agency Manager to join their team in Cairns.
The Role
This is a full time position with annual salary is set at $70,000 plus superannuation.
The Responsibilities
Some tasks may include
Negotiate contracts for vehicle purchases, equipment, and fuel with suppliers to ensure cost-effectiveness and quality.
Build and maintain strong relationships with clients, understanding their rental needs and preferences, and ensuring their satisfaction with the services provided.
Offer expert advice to customers regarding vehicle selection, rental agreements, insurance options, and any obligations they have while renting a vehicle.
Address and resolve customer complaints promptly and efficiently to maintain high levels of customer satisfaction.
Oversee the reservations system, ensuring bookings are accurately recorded, and vehicle availability is managed effectively to meet customer demands.
Manage the acquisition of new vehicles for the rental fleet, ensuring a diverse selection to meet customer needs.
Oversee the maintenance, servicing, and repair of all vehicles to keep the fleet in optimal condition.
Plan and manage the scheduling of vehicle deliveries and returns, optimizing the use of the fleet and ensuring timely service to customers.
Ensure that vehicles are stored and maintained in conditions that preserve their quality and readiness for rental.
Arrange for the convenient collection and delivery of vehicles to and from customers or between rental locations.
Keep detailed records of all transactions, fleet maintenance, customer interactions, and financial operations to ensure accurate reporting and business analysis.
Compile regular reports on rental operations, including fleet utilization, revenue, customer feedback, and service efficiency.
Ensure all operations comply with relevant local, state, and federal regulations, including occupational health and safety standards. Implement safety protocols to protect employees and customers.
Hire, train, and manage staff, ensuring they are knowledgeable about the fleet, rental policies, and customer service excellence.
Work on marketing strategies to attract new customers, retain existing ones, and promote the Rental Agency through various channels, including online and offline advertising, promotions, and partnerships.
The Requirements:
A relevant Diploma or equivalent
At least 3 years of experience in the Car Rental or broader vehicle management industry, demonstrating a deep understanding of operational challenges and customer service excellence.
At least 3 years of experience in managing a team, including hiring, training, and performance management, to ensure high levels of employee engagement and productivity..
At least 3 years of proficiency in tracking vehicle availability, maintenance schedules, and customer bookings.
At least 3 years of experience in managing customer interactions, preferences, and feedback, enhancing customer satisfaction and loyalty.
Ability to manage budgets, control costs, and understand financial statements to ensure the profitability of the agency.
A track record of successfully managing customer interactions, resolving complaints, and improving customer satisfaction and loyalty.
Knowledge of marketing strategies and sales techniques specific to the Car Rental industry, including digital marketing, to drive business growth.