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Form of workLooking for an opportunity to step into scheduling in the community sector? Imagine having a role that is diverse and encompasses all elements of administration. You will be working with both the clients and our CAREGivers in a very fulfilling role, in which you are changing peoples lives. You will be the hub of the business, pulling the strings so that everything operates like a well-oiled organising machine. Join our growing team where we like to celebrate our wins and have fun while getting the job done!
About the business
Established in 2011, our Home Instead Sunshine Coast & Gympie office is the trusted choice for in-home care and companionship services in Queensland's Sunshine Coast. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently and happily in the comfort of their own home. By joining our dynamic and enthusiastic team at Home Instead Sunshine Coast & Gympieyou will be adding value and changing lives. An exciting opportunity with our Sunshine Coast based office is on offer due to our continued growth. As a Care Coordinator, you will be an integral part of every client's journey.
About the role
- Scheduling of client services daily, booking and confirmation of shifts in system which can be time critical
- Promotion of Home Instead services with external stakeholders
- Excellent Customer Service, answering incoming calls, gaining appropriate information and directing them to the appropriate person
- Computer system work, updating client information
- Matching CAREGivers and clients to ensure premium tailored service
- Administration tasks such as scanning/uploading/filing documents
- Work as part of a team to ensure the consistent delivery of quality care services
- Coordination of external services and appointments as directed by the Care Managers
- After hours (weekend) phone support on roster basis
Benefits and perks
- Comprehensive orientation and supportive on-boarding program with continuous professional development
- A rewarding career where you can make a positive difference in the lives of seniors and their families
- A fun, outgoing and supportive working environment
- Join a company that appreciate the value of the work that you do
- Opportunity to work for a company that is locally owned and operated but also part of a national and global network
Skills and experience
- Acute attention to detail
- Ability to multitask and handle the pressure of a high workload/fast paced environment
- Have a passion for helping people
- High computer literacy
- High customer service experience is a must
- Professionalism and professional attire at all times
- Positive and can-do attitude
- Be a team player
- Experience in rostering/logistics or scheduling preferred
- Strong communication skills and personable
- Demonstrated discretion, integrity, fair-mindedness consistent with the culture and values of Home Instead
- Effective organisational and administration skills
- Currently hold a current police check or be happy to obtain one
- Available to work anytime from 7:00am-5:30pm
If this role sounds perfect, please contact us on 0754433*** or email ********@homeinsteadsc.com.au to express your interest.
Please address skills and experience requirements in your cover letter and include your current resume.
