Care Manager

BERALA ON THE PARK Number of direct reports: 70 Number of indirect reports: 0 Annual Budget: $631,230.00 CROWN GARDENS Number of direct reports: 16 Number of indirect reports: 0 Annual Budget: $206,966.00 CULBURRA BEACH Number of direct reports: 39 Number of indirect reports: 0 Annual Budget: $317,853.00 DALMENY Number of direct reports: 41 Number of indirect reports: 0 Annual Budget: $356,604.00 FIVE ISLANDS COURT Number of direct reports: 37 Number of indirect reports: 0 Annual Budget: $185,297.00 GREENWELL GARDENS Number of direct reports: 38 Number of indirect reports: 0 Annual Budget: $310,423.00 IRT THOMAS HOLT KIRRAWEE Number of direct reports: 136 Number of indirect reports: 0 Annual Budget: $914,540.00 Position Title: Care Manager Business Unit: Aged Care Centres Reports to (Title): Regional Operations Manager DIMENSIONS BY CARE CENTRE: CORPORATE TEMPLATE Written: January 2010 Page | 2 Reviewed date: March 2023 IRT THOMAS HOLT SANS SOUCI Number of direct reports: 125 Number of indirect reports: 0 Annual Budget: $166,969.00 KANGARA WATERS Number of direct reports: 74 Number of indirect reports: 0 Annual Budget: $538,240.00 MACARTHUR Number of direct reports: 49 Number of indirect reports: 0 Annual Budget: $341,155.00 MORUYA Number of direct reports: 29 Number of indirect reports: 0 Annual Budget: $157,900.00 PEAKHURST Number of direct reports: 49 Number of indirect reports: 0 Annual Budget: $310,106.00 SARAH CLAYDON Number of direct reports: 65 Number of indirect reports: 0 Annual Budget: $423,825.00 ST GEORGES BASIN Number of direct reports: 50 Number of indirect reports: 0 Annual Budget: $309,647.00 TARRAWANNA Number of direct reports: 67 Number of indirect reports: 0 Annual Budget: $609,471.00 WILLIAM BEACH GARDENS Number of direct reports: 123 Number of indirect reports: 0 Annual Budget: $663,193.00 CORPORATE TEMPLATE Written: January 2010 Page | 3 Reviewed date: March 2023 WOODLANDS Number of direct reports: 51 Number of indirect reports: 0 Annual Budget: $333,806.00 WOONONA Number of direct reports: 98 Number of indirect reports: 0 Annual Budget: $808,173.00 JOB OBJECTIVE:  To develop, monitor and continuously review the services delivered by the Aged Care Centre to ensure resident's receive the optimum quality of care  To ensure effective and efficient operation of the Aged Care Centre in line with the Aged Care Quality Standards, legislation and IRT policies and procedures  To lead, develop, support and mentor Aged Care Centre employees and volunteers To project and promote the image of IRT as a leader in the provision of high quality services for its clients, care recipients and the general public. JOB SPECIFIC RESPONSIBILITIES: 1. Ensure the services delivered by the Aged Care Centre align to the strategic goals of IRT, Aged Care Quality Standards and legislation, Aged Care Funding model, and IRT policies and procedures 2. Build strong relationships with residents, person responsible, family members and the network of care providers to ensure care needs are met. Ensure regular engagement with residents and their support network through face to face communication, case conferences and clinical meetings etc 3. Establish and maintain a network with health providers (e.g. General Practitioners, Allied Health, Pharmacy etc) to ensure efficient and effective delivery of services to residents 4. Develop, monitor, review and report on the Aged Care Centre Annual Operating Plan, Operating and Capital Budgets, operating cadence etc 5. Assess, implement, monitor and review the appropriateness of care plans and services negotiated with individual residents and person responsible within your area of operation and expertise 6. Recruit, supervise, develop and retain quality employees within the Aged Care Centre to ensure high level services are delivered. Adhere to employment legislation, policies and procedures 7. Identify training needs for employees and facilitate access to appropriate education and learning and development opportunities 8. Undertake regular workforce planning to ensure the skill mix meets the care needs of residents. Ensure developed strategies are implemented, monitored and reviewed as required 9. Regularly appraise work performance and undertake formal performance review & planning to ensure Aged Care Centre team members are provided with appropriate support and opportunities for development CORPORATE TEMPLATE Written: January 2010 Page | 4 Reviewed date: March 2023 10. Contribute to Continuous improvement by Identifying and establishing new innovative programs for the Aged Care Centre to ensure activities and the environment meet residents goals, needs and preferences 11. Ensure all administrative and compliance requirements are completed in an appropriate and timely manner (eg care plans, audits etc.) 12. Respond to resident and client concerns in a timely and appropriate manner 13. Respond to complaints and feedback in line with IRT policy 14. Grow and diversify IRT's services in the local area through promotion to service providers, the medical profession, ACAT and other appropriate networks or organisations 15. Seek and disseminate information on latest practice in the delivery of Aged Care Centre services both nationally and internationally 16. Ensure a safe environment for residents, employees, volunteers, contractors and visitors as well as ensure compliance with relevant legislation, policies and procedures 17. Other duties as directed by the Regional Operations Manager consistent with the role. WORKING RELATIONSHIPS:  IRT Management  IRT Employees  IRT Residents  IRT Volunteers/Students  Families/friends of residents  Government Agencies  Contractors  Suppliers  Person(s) responsible  Employer associations  General public and customers  GP's  Other Health Professionals  Pharmacies  Non IRT Volunteers/Students  Local Councils  Resident Guardianship Boards/Advocacy groups QUALIFICATIONS AND EDUCATION REQUIRMENTS:  Current nursing registration (AHPRA) WORK EXPERIENCE AND SKILL REQUIREMENTS:  Minimum of 5 years post graduate experience  Demonstrated experience in a similar leadership role  Knowledge and empathy of health and social issues of the aged  Proven organisational, analytical, attention to detail and negotiating skills  High level interpersonal, written and verbal communication and presentation skills  Demonstrated experience managing budgets and financial control  High level knowledge of the relevant Aged Care Funding model and Aged Care Quality Standards  Computer literacy in Microsoft Office programs such as Word, Excel and Outlook and organisational databases  Current driver's licence  Desirable: Post graduate qualifications in a relevant field  Desirable: Multilingual skills CORPORATE TEMPLATE Written: January 2010 Page | 5 Reviewed date: March 2023 IRT LEADERSHIP CAPABILITIES (MANAGER):  Influencing: Uses effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.  Facilitating Change: Encourages others to implement better approaches to address problems and opportunities. Leads the implementation and acceptance of change within the workplace.  Driving Innovation: Creates an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external). Encourages experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.  Customer Focus: Ensures that the customer's perspective is a driving force behind strategic priorities, business decisions, organisational processes and individual activities. Crafts and implements service practices that meet customers' and own organisation's needs, promoting and operationalising customer service as a value.  Coaching: Engages team members in developing and committing to an action plan that targets specific behaviours, skills or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.  Delegation and Empowerment: Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support and follow-up.  Role Modelling IRT Values: Gaining trusts of others by demonstrating openness and honesty, behaving consistently and acting in accordance with moral, ethical, professional and organisational guidelines.