As the Manager, you will be responsible for the management and growth of NDIS funded Disability Services with a focus on delivering high-quality support service to participants. The key focus areas of the role are customer service, effective people management, quality, compliance, and financial management of support services.To be Successful:
With a focus on coaching and managing a team of disability support workers, you will have been an experienced and hands on leader with the ability to manage a remote team. You will have a high level of communication and experience consulting with people with a disability, their families, and carers to ensure they have choice and control regarding the services they receive.Responsibilities:
- Lead, supervise and guide a team of support workers to provide supports that are individualised and in responsive to participants needs and goals.
- Manage the day-to-day operational running of support services, including roster management and staff allocation.
- Monitor and report on support services budget to ensure service financial sustainability.
- Ensure quality participant service delivery in line with NDIS Practice Standards.
- Develop and maintain relationships with funding bodies, NDIS providers and referral agencies to optimise the service for participants.
- Provide parents, carers and support workers with immediate and effective information.
- Successful leadership skills to build capacity and manage the performance of individuals and teams.
- Previous experience in the disability sector, with a focus on managing high-complexity clients.
- NDIS business management experience including a thorough understanding and experience working within participant funding and organisational budgets.
- Well-developed communication and interpersonal skills with the capacity to build relationships and engage clients, staff, carers and parents.
- Satisfactory Working with Children and National Police Checks.
- Current and valid driver license and First Aid Certificate.
- Competitive salary commensurate with experience.
- Opportunities for professional development and career advancement.
- Supportive and inclusive work environment.
- Make a meaningful impact in the lives of individuals with disabilities and their families.