Care Services Manager

There to care. Here for good.

Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do.
We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.
Here, every moment matters and every client counts. And so do you.

Join us as a Care Services Manager and be there to care.

 A brighter future with Helping Hand, for older people and for you.

Based in Jamestown, as our invaluable Care Services Manager, you will be responsible for leading and managing the daily operations of the facility, ensuring the continual delivery of high-quality person-centered care and services that both meet and exceed all required standards. The role will incorporate efficient monitoring of clinical systems and staff management. This includes liaising with external agencies, conducting effective assessments and reviews of client needs, planning, and coordination and case management.

 You’ll also make an impact by:

• Managing operations associated with the delivery of care and other support services to residents to ensure resident’s quality of life Monitoring and reviewing client needs and update Agreed Support Plans to reflect any changes.
• Working closely with and building positive and effective relationships with key stakeholders, including residents, families, and staff, as well as managing quality improvement activities to achieve specific goals and objectives.

 What you’ll bring

To succeed in this role, you will have:

• Registered Nurse with the Australian Health Practitioners Regulation Agency (AHPRA)
• Minimum of two years’ experience in the same role or equivalent in a Residential Aged Care environment
• Strong knowledge and understanding of the Aged Care Quality Standards
• Experience in a leadership role with demonstrated capability in workload management, performance management and critical and reflective thinking skills in decision making and problem solving
• High level of interpersonal skills, with ability to liaise with people from a diverse range of backgrounds and the ability to be cross culturally sensitive.
• Good written and verbal communication skills including experience in preparing reports, analysing data and providing recommendations.
• Understanding of financial, material and human resources management.
• Understanding of the principles and contemporary practice relating to change management.
• Demonstrated understanding of quality assurance and continuous improvement.
• A high level of understanding and experience in working within regulatory and legislative practice parameters in relation to nursing practice.
• Demonstrated commitment to continuing professional and personal development.
• A valid NDIS Worker Screening clearance or be willing to obtain one.

Why Helping Hand?

We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too.

We truly care about how you are. Here are some of the things we hope you’ll love about working with us:

We are who you are

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

We are where you are

As our Care Services Manager, you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.

We care how you are

In any job, how well you feel affects how well you work. And we take that very seriously. ​​We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

 You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

 Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours.

 We will be reviewing applications as they are submitted, and conducting interviews accordingly.

 Apply online today, or to find out more please contact Narelle Higginbottom on 0408 313 ***.

 Current Helping Hand employees must notify their manager of their intent to apply.

 All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

 Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

 Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.