Care Support Associate

Here at Homage, we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity.
So, what will be your part in our Mission?
As a Care Support Associate, you will be maintaining and nurturing long term customer relationships, ensuring satisfaction, retention and growth. You will be delivering high quality customer service, meeting client and relevant internal and external stakeholder requirements.
This is the perfect junior to mid-level role to take your career to the next level in an exciting, fast-growing business! If you are customer service obsessed and have a passion for delivering an exceptional care service then this is the role for you!
How you will contribute…

• Assist care owners, care managers, support coordinators through the referral process alongside coordinating service delivery with the Operations team.
• Provide excellent Care Support to resolve, document and escalate incidents to senior management when necessary.
• Provide exceptional customer support and experience to ensure client satisfaction.
• Manage ongoing client needs and care schedules.
• Support the broader team with operational tasks when necessary.
• Maintain and keep up to date all client records and any care documentation.

Skills & Experience you will need…

• 1-2 years in a client facing role (retail, recruitment, sales)
• Attention to detail
• Exceptional written and verbal communication skills
• Ability to successfully build rapport with clients/customers
• Stakeholder management skills
• Multitask competing priorities, maintaining good time management
• Industry experience is desirable (Aged Care, Disability Care, Community Care)
• Prior experience using CRM is desirable

What's in it for you?

• Hybrid Work - Working from both home and our wonderful office located in the heart of the CBD
• ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
• Annual Salary Reviews, alongside our modern approach to Performance Management
• Employee of the Quarter rewards
• EAP - Employee Assistance Program

What's next?
We offer you the opportunity to be part of our success story!
Not only will you play a critical role in building a legacy in a start-up business but contribute to an organisation that truly makes a difference in the lives of many.
If working for one of Australia's most exciting startups and enabling seniors & adults to age and recover with grace, dignity and control sounds like your dream job, we would love to hear from you!
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Homage is an Equal Opportunity Employer we're committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. We invite people of all backgrounds and identities to apply for this position and join the Homage Community.