Cargo Flight Clerk

Position: Cargo Flight Clerk
Location: Perth Airport
Type: Full-time, Rotating Shifts

Minimum Standards:

• Possession and maintenance of a valid manual driver's license, Forklift license, DG certification, and other relevant licenses.
• Completion of Company induction and commitment to ongoing training and policy updates.
• Compliance with regulations from Office of Transport, Quarantine, Customer, Border Force, and other legal bodies.
• Ability to work 24/7 rotating shifts without restrictions.
• For VA operations: Ability to work in physically demanding warehouse settings, lifting over 30kg, and working outdoors in various weather conditions.
• Capability to work in a high-pressure, fast-paced environment without compromising work quality or safety.
• Commitment to safety, including reporting incidents and adhering to safety regulations.
• Self-motivated and capable of working without direct supervision.

Operational Responsibilities:

• Deliver exceptional customer service in alignment with Menzies and Airline specific standards to ensure customer satisfaction.
• Facilitate the smooth flow of import and export cargo between customers and aircraft, ensuring efficient operations.
• Handle customer inquiries related to cargo reservations, tracking, tracing, and quoting.
• Prepare accurate airway bill documentation, manifests, and information for flights.
• Verify cargo documentation data, rate charges, schedules, and routing.
• Process special cargo handling, including dangerous goods, animals, human remains, and perishables.
• Assist in locating and managing lost, damaged, and delayed shipments.
• Manage inbound and outbound cargo and mail communications.
• Perform bond checks and ensure proper collection of rate charges.
• Compile cargo claims files for settlement purposes.
• Provide accurate statistics for monthly reports.
• Retrieve cargo documentation from aircraft and manage regulatory clearances.
• Control Unit Load Devices, maintaining records and communication with airline customers.
• Fulfill any other directed duties.

Compliance and Professional Standards:

• Execute Customer Service and processing tasks as directed, in alignment with company policies and procedures.
• Maintain full compliance with health and safety, training, equal opportunities, harassment, data protection, and security regulations.
• Stay updated with station notices, operational guidelines, and customer service training.
• Adhere to allocated uniform policy and professional grooming standards.

Desired Attributes:

• Approachable and respectful demeanor, supporting a friendly work atmosphere.
• Effective communication skills, transparent and honest in interactions.
• Display passion, dedication, and a proactive attitude.
• Flexibility to adapt to changing priorities and dynamic situations.
• Reliable and punctual, meeting commitments consistently.
• Exhibit confidence, maintaining focus on tasks at hand.

If this position looks like something you can see yourself progressing in and on a long term basis APPLY NOW!

Please note only shortlisted candidates will be contacted.

Apply Now