Case Manager

Position: Senior Client Care Coordinator

Location: Taren Point

Employment Type: Full-time

About Us:

At Anglicare Seniors Living, we are dedicated to providing exceptional care and support to our residents and their families. Our commitment is to deliver personalized services that uphold our values of compassion, integrity, and respect for individual needs and preferences. We are currently seeking a dynamic and experienced Senior Client Care Coordinator to join our team and contribute to the enhancement of our residents' quality of life.

Purpose of the Role:

As the Senior Client Care Coordinator, your primary objective will be to deliver outstanding customer experiences to prospective residents, families, and advocates. You will play a key role in ensuring referrals are managed promptly and professionally while supporting residents in maximizing their care plans to meet their unique needs.

Key Responsibilities:

Client Management:

• Ensure excellent customer service and resident outcomes in alignment with Anglicare’s Vision, Mission, and Values.
• Coordinate Aged Care Assessments through MAC, facilitating approvals for higher levels of care when required.
• Ensure a seamless transition from sales intake to the commencement of care, fostering trust and credibility with prospective residents and their families.
• Professionally deliver resident care assessments, develop initial care plans and budgets, and ensure the provision of necessary services and products.
• Identify and address the need for timely referrals to meet resident needs, goals, and preferences.
• Provide proactive case management, assess resident needs regularly, and advocate for appropriate services and support.

General Responsibilities:

• Understand and achieve expected KPIs related to resident lead management, referral responsiveness, and care planning.
• Complete scheduling activities as required.
• Contribute to the growth of Seniors Living by acquiring and maintaining comprehensive knowledge of the organization’s products and service offerings.
• Develop and maintain good working relationships with key stakeholders internally and externally.
• Ensure a comprehensive understanding of Anglicare’s strategy, vision, values, policies, and procedures.
• Foster a culture consistent with the organization’s Christian vision and values.
• Contribute to continuous improvement initiatives and safety culture.

Key Skills Required:

• Exceptional customer service skills.
• Attention to detail.
• Ability to multitask and make decisions quickly.
• Creative problem-solving abilities.
• Resilience in challenging situations.

Qualifications and Experience:

• Minimum Diploma of Service Coordination/Community Services, or equivalent relevant qualification.
• Previous experience in the aged care sector, including comprehensive assessments in a home setting.
• Experience maximizing client or resident care plans to meet individual needs.
• Demonstrated experience in the use of technology and systems.
• Current driver’s license.

If you are passionate about making a positive difference in the lives of seniors and possess the skills and qualifications outlined above, we invite you to apply for this rewarding opportunity.

Anglicare Seniors Living is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Anglicare - Jesus Christ honoured, lives enriched and communities strengthened.

You are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.