Case Manager - Sustaining Tenancies in Social Housing

Position Title

Case Manager -Sustaining Tenancies in Social Housing

Award Category

Social, Community, Home Care and Disability Services Industry Award (SCHADS) Level 4 with above-award leave entitlements and conditions. Salary sacrifice available.

Employment Terms

Permanent Part/Full time- Hours Negotiable 

6-month probationary period applies. All employment is subject to ongoing funding.

Why Work for Us?

We pride ourselves on genuinely living our values and providing a great workplace culture for our teams. Benefits include:

• Generous Salary packaging that reduces your taxable income, meaning you take home more
• Above award Wellbeing Leave,  Paid Parental Leave and Domestic and Family Violence Leave and
• A flexible and family friendly work environment
• A supportive and growth focused workplace culture underpinned by our Organisational Culture Agreement
• Work within our Trauma Informed and Strengths Based Model of Practice 
• Our Employee Assistance Program available to support you and your family through a range of free professional services
• Comprehensive induction and ongoing training

Who is Yes Unlimited?

Yes Unlimited is all about investing in people and building thriving communities. We are a not-for-profit, community-based organisation and have been delivering a range of services and supports in Albury and surrounding areas for more than 40 years. Yes Unlimited is 100% locally grown and governed. We pride ourselves on our organisational culture and a commitment to genuinely living our values:

Clients First 

• We are deeply on our client’s side 
• We are eternally optimistic and don’t give up 
• We actively support clients’ autonomy 

Doing it together 

• We partner for impact 
• We capitalise on diversity 
• We build dynamic teams 

Leaders in Practice 

• We are brutally honest with ourselves about what’s working and what is not 
• We are creative, innovative and purposeful in our practice 
• We are always learning 

Sustaining Tenancies in Social Housing 

The Sustaining Tenancies in Social Housing (STSH)  program works with people living in Social Housing to provide support around a range of issues that may have an impact on their tenancies, with the aim of preventing people from needing to enter the homelessness system due to losing their Social Housing tenancy. Supports provided vary widely and include practical and financial assistance, assistance to navigate Social Housing processes, referrals to more specialised services, and general supports to improve people’s wellbeing. 

About the role

The Case Manager works across the Yes Unlimited Adults and Families Team providing a range of therapeutic and case management services for adults and families who may be homeless or at risk of homelessness and/or experiencing domestic and family violence aimed at supporting them to reach their identified goals. This will include:

• Comprehensive screening and assessment
• Drawing on client’s strengths, aspirations and needs, to collaboratively develop a support plan that will assist them in meeting their goals
• Ongoing safety planning, risk management, service collaboration and support that is responsive to the dynamics of homelessness/ domestic and family violence
• Provide a range of supports tailored to the individual which may include: provision of advice and information, informal counselling and personal support, family support, guidance, encouragement, practical assistance, advocacy, referral to external support or specialist services, skills development, assistance in securing/maintaining appropriate affordable accommodation, accessing social / recreational activities, connecting with culture etc
• Actively engage in the development and operationalising of Yes Unlimited’s Model of Practice which includes Strength Based Practice, Trauma Informed Approach and the Five Foundations for Ending Homelessness

Key Selection Criteria:

Qualifications & Experience

• Have, or be working towards the completion of, a formal qualification in Social Work, Social Welfare, or related discipline and / or prior experience in working within the community sectors
• Experience in the provision of case-management services for vulnerable adults and families particularly issues of homelessness or domestic and family violence will be a significant advantage.

Personal Qualities

• Passionate about our local community and working with people and their families.
• Strong commitment to personal and professional development
• High level of self awareness and comfort with critical reflection
• Comfort in a changing, fast paced environment with an eye on the big picture

Skills & Knowledge

• A demonstrated understanding and working knowledge of Strengths Based and Trauma Informed principles and practice
• An understanding of social issues relating to our local context
• Strong written and verbal communication skills
• Highly developed interpersonal skills including the ability to establish rapport, engage with and motivate others
• Demonstrated ability to work both independently and as part of a team toward established goals
• Sound administration skills including confidence in the use of information and communications technology

Other requirements

• Have and maintain a current driver’s license, sound driving record and industry relevant Police and Working with Children clearance;
• Have and maintain a current First Aid Certificate.

How to Apply?

To apply for this position, please first obtain an application package by emailing *****@yesunlimited.com.au

Or for further information please contact Beth Dallinger from Yes Unlimited on 0427 320 *** during business hours Monday to Friday. 

Applications close 5pm on Monday the 3rd of June 2024.