Company

Mlc Life InsuranceSee more

addressAddressSydney, NSW
CategoryManagement

Job description

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.

We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that’s a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

The Role:

The Claims team are there to help our customers at their most vulnerable; they support each policy holder and member through the claims process with integrity, fairness and compassion. They strive to make the right decisions and support ethical and fair outcomes. 

We currently have an exciting 12-month fixed term opportunity for a Lead Case Consultant to join our Sydney-based Retail Claims team. In this role, you will provide claims expertise and coaching to a team of Case Management professionals to support our customers during their time of need, delivering an exceptional customer experience. You will also be responsible for managing the most complex claims.

Your responsibilities include but are not limited to:

  • Role modelling, promoting, encouraging, up-skilling and coaching team members to provide an exceptional customer experience;
  • Provide guidance to Case Consultants in resolving complaints/escalations fairly and quickly;
  • Achieve annual business targets by ensuring our Case Consultants follow the Contemporary Case Management approach for every case;
  • Implement and maintain a high-performance culture by assisting Case Consultants to be accountable for their productivity and output, and to demonstrate a results focus (duration linked to outcomes rather than payments and closures);
  • Optimise the duration of each claim for the customer’s health and well-being by monitoring the workload of each Consultant and ensuring each case is being managed to the identified outcomes;
  • Enhance the reputation of the team by establishing trusting relationships with peers, customers and others (internal and external) within Claims and related business units (e.g. Product, Underwriting, Actuarial);
  • Contribute to the achievement of the team’s financial and other targets by using techniques and tools to manage and advocate for change; and
  • Taking responsibility for meeting KPI's and SLA's

About you:

Do you have experience in managing Life Insurance claims? Are you looking to take the next step in your career?

You will hold experience in driving return to work outcomes, you will hold strong customer-service orientation skills and will have exceptional technical knowledge of life insurance legislation and regulations. A strong communicator, you are great at problem solving and enjoy change. Although not essential, tertiary qualifications as well as Australian Insurance Institute certification will be highly advantageous. 

Bringing our best to life - why join us?

  • We do work that makes a genuine difference to our customers, partners and community.
  • We have a supportive, inclusive and flexible team culture, including hybrid working.
  • We support your growth and development, and careers across our business units and teams that are as unique as our people.
  • We reward and celebrate our successes, through our incentive and recognition programs.
  • We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
  • We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.

.

Refer code: 2260732. Mlc Life Insurance - The previous day - 2024-05-23 17:15

Mlc Life Insurance

Sydney, NSW
Popular Lead Consultant jobs in top cities
Jobs feed

Amazon Delivery Driver

Amazon Flex

Armadale, WA

Medical Laboratory Scientist - Research Assistant

Nsw Health Pathology

Sydney, NSW

Safety & Compliance Officer - Goondiwindi

National Heavy Vehicle Regulator

Goondiwindi, QLD

Research Assistant - EECS, Faculty of EAIT

The University Of Queensland

Queensland

Coordinator

Bunnings Warehouse

Mount Isa, QLD

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

Airport Services Officer

Shire Of Wyndham East Kimberley

Broome, WA

Warehousing Assistant

Flexiforce Australia

Goulburn, NSW

Sheet Metal Fabricator

Hays Recruitment

Parramatta, NSW

Sales Representative

Conquest Personnel

Altona, VIC

Share jobs with friends

Related jobs

Lead Case Consultant (12-Month Secondment)

Lead Test Analyst

Health System Support Group

Sydney, NSW

9 hours ago - seen

Business Intelligence Lead

Kindred Group

Sydney, NSW

10 hours ago - seen

Business Improvement Lead

Jemena

Sydney, NSW

10 hours ago - seen

Business assurance lead opportunity

Nsw Government

Macquarie Park, NSW

11 hours ago - seen

Workday Technical Lead

Allura Partners

Sydney, NSW

12 hours ago - seen

Wealth Management - Associate Advisers Team Lead

Anton Murray Consulting

Sydney, NSW

15 hours ago - seen

Strategy Lead - Research - Health Manager Level 4

Nsw Health

$137,173-163,431 per year

Warrawong, NSW

23 hours ago - seen

Strategic Pursuit Lead, Public Sector, Google Cloud

Google

Permanent

Sydney, NSW

2 days ago - seen

Strategic Service Design Lead

Qantas

Permanent

Sydney, NSW

3 days ago - seen

Remuneration Benefits and Rewards Lead

Accolade Wines

Permanent

Sydney, NSW

3 days ago - seen

Remuneration Benefits and Rewards Lead

Accolade Wines

Competitive

Sydney, NSW

5 days ago - seen

Senior Change Lead

Sydney Water

Homebush, NSW

5 days ago - seen

Senior Lead IT Business Analyst

Stryker

Sydney, NSW

5 days ago - seen

Oracle DBA Lead

Collabera

Sydney, NSW

5 days ago - seen

MS Dynamics 365 CE - Techno Functional / Power Platform Lead Consultant roles

Northbridge Recruitment

Sydney, NSW

5 days ago - seen

Modern Workplace (M365) Lead

Mcgrath Foundation

Sydney, NSW

5 days ago - seen

Change/Project Management Lead | $220k-$250Pkg

Archer Referrals

Sydney, NSW

5 days ago - seen

Project and Change Lead

Aar Consulting Group

Parramatta, NSW

5 days ago - seen