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Form of work
SalaryJoin our claims team in Sydney in our Emergency Services portfolios. You will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The Case Manager role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment.
We are looking for individuals who have recently graduated with a degree in psychology/ or a similar degree within health sciences. If you are looking for a career to utilise your Allied Health background in a career that makes a difference, then this role is for you!
This will be a full-time, permanent position based in the Tweed office, with flexibility to work from home.
YOUR RESPONSIBILITIES
- Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
- Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
- Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
- Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers' return to work journey
ABOUT YOU
- Allied Health background with experience in customer service is highly desirable
- Ability to work well within a team and thrive in a fast-paced environment
- Passion for helping people and can handle challenging conversations
- Proactive, self-motivated and can think creatively when engaging with stakeholders
- Empathetic, resilient and ability to work well under pressure
- Experience managing, negotiating, and influencing positive outcomes
- You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer/client
