AddressPrimary Details
Time Type: Full time
Worker Type: Employee
Senior Case Managers
- 18 weeks paid parental leave - super included.
- Retail and Insurance Discounts from Day 1
- Hybrid positions available in Parramatta and Newcastle
The opportunity
We are growing and we want you along for the journey - opportunities to grow with QBE as you hone your existing experience in workers compensation.
Your new role
At QBE, our customers are at the heart of everything we do. As a Case Manager at QBE, You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.
Our Senior Case Managers work collaboratively to grow and achieve not only for their injured workers, but for themselves. With opportunities for growth, leadership and coaching, it is the perfect building block to a long career at QBE.
The key activities of our Case Managers Include:
- Effectively set expectations, communicate and educate injured workers and their employers
- Work in partnership with the injured worker and their employer to manage their journey in returning to work
- Ensure timeframes and compliance measures are adhered to in line with legislation and company policy
- Document and apply decision-making principles
- Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes
We're all about flexibility
From where you work to what you wear, we trust you to focus on delivering results. QBE's hybrid working model empowers you to make the most of your day. The first four weeks of our Q-Start Program are focused on establishing a solid foundation for success, so during these four weeks you'll need to attend the office regularly. After this, you'll work in a hybrid way with three days working from home and two days in the office, giving you just the right balance to further embed your learning and continue building connections.
About you
You genuinely care about the work you do, delivering an informed, customer- centric service with empathy and patience. To be successful in this role, you will also bring:
- Experience in workers compensation with a sound understanding of key legislation, and processes
- Ability to lead and coach colleagues in a supportive manner
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- A resilient approach to your work, maintaining a positive and optimistic response to all challenges
- A collaborative, person-centred approach to your work
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment - what if it was yours too?
Your career at QBE - let's make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Additional leave and support through QBE's Family Domestic Violence First Responder Network
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Application Close Date: 29/03/2024 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
