Address*** Part Time (job share) and Full Time roles available
Due to a restructure, internal promotion and growth, Home Instead are again expanding our wonderful Client Care Team and look forward to hearing from prospective Care Managers! We have the tools to upskill, develop and support and we are excited to have a new part-time Care Manager join us, flourish and drive client goals and outcomes.
A Care Manager is responsible for successfully directing and coordinating all activities associated with the care of potential and existing clients. Building positive, trusting relationships is pivotal to the success of this role. Providing excellent customer service is essential; you must be hardworking, resilient, positive, customer focused and a great communicator.
A day in the life of a Care Manager may see you visiting prospective clients, reviewing existing clients, identifying needs, understanding goals and creating robust, personalised care plans and actions. As a Care Manager of Home Instead you have a dedicated Client Services Specialists who supports you to coordinate the CAREGiver teams and a dedicated Care Coordinator to assist you with administrative functions, diary management, purchases, quotes and the paperwork maze that can be Care Management!
We strive to keep you supported, keep your work stress free and keep you focussed on driving an exceptional Client Experience. It takes a special person to be a Care Manager and we recognise and reward this investment in your clients.
Benefits & Perks
- Competitive salary + Super + Fuel allowance + KPI Annual Bonus.
- Retention Bonus: After 2 years with our company you qualify 6 FREE days off a year (6 for PT employees but 12 for FT employees)
- WFH one day a week
- Manageable caseloads of approximately 50 clients.
- Manageable workloads supported by your dedicated Client Services Specialist and Care Coordinator.
- A friendly team; we have fun, we work hard and we're proud of what we do.
- Free Employee Assistance Program for you and your families.
- Personalised development plans for each person consisting of 1:1 coaching, internal training, conferences and workshops.
- Paid study leave.
- A rewarding career.
Skills & Experience
To be considered for this role you must have/be:
- Case Management experience, specifically in HCPs, will be highly regarded.
- Either have or willingness to obtain a relevant qualification in Aged Care, Disability, Individual Support, Nursing, Community Services, Social Work, Allied Health (If you don’t have a minimum of a Cert IV Community Services we will schedule you to complete whilst working - paid study leave provided)
- Efficient and organised.
- Able to prioritize effectively and have good time management skills.
- An effective communicator.
- Customer service centric and focussed on the Client Experience
- A valid Driver's Licence and your own car
- A clear Police Check
- An effective delegator and a team player
- A positive mindset and appreciate the importance of your role
- Understand the importance of documentation and be savvy in your note taking, care planning and data entry.
- Experience with MS Office and CRM systems.
- Knowledge of Aged Care and Home Care legislation or the willingness to learn.
About Home Instead Wollongong
At Home Instead Wollongong our mission is to enhance the lives of ageing adults and their families. Through exceptional customer service, flexible care options and by providing high quality in-home care, Home Instead has a strong reputation as first class care provider. We currently support over 700 clients and have a team of over 200 people.
Home Instead Wollongong celebrates our 10th anniversary this year. We are a fast-growing, large sized, family owned business that is committed to the development of their staff. We will support you in the work you do. We treat each other with respect and compassion and hold each other to those standards. Our approach is flexible, individualised & accommodating.
Applications without a Cover Letter will not be considered.
Only suitable candidates will be contacted for interview. The successful candidate will be required undergo to police and background checks.
www.homeinstead.com.au
Each Home Instead Office is independently owned and operated.
