Case Manager, High Complexity

Case Manager - Workers' Compensation

Location: Darwin, NT

Type: Permanent, full time

The opportunity

This is an exciting opportunity for someone who is customer focused and is looking to join an exceptional team. You will also be offered a structured development plan, developed in consultation with you to ensure we're assisting in taking your career in the right direction.

Your new role

• Face-to-face contact with stakeholders through case conferencing, claims reviews and on-site visits.
• You will need to adhere to set timeframes, ensure compliance with all legislative codes and company policies, and enter accurate information on all claims onto our database. 
• Provide support and guidance to injured people throughout their claim.
• Build and maintain strong relationships with customers.
• Work in a fast-paced and dynamic work environment; and
• Provide end to end claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve return to work objectives.
• Happy to talk flexible working.

About you

To be successful in this role, you will have:

• A highly empathetic customer approach and ability to maintain a calm and professional demeanour when processing claims.
• An engaging and courteous phone manner with the ability to type and talk concurrently.
• The ability to build rapport and provide timely solutions and recommendations with diverse customers.
• Resilience with the ability to work both independently and as part of a team in a fast-paced dynamic environment.
• Strong computer and numeracy skills with the ability to pick up new systems quickly.
• Previous experience in customer service, administration and/or operational roles
• An understanding of general insurance and relevant industry legislation and/or previous experience within insurance, claims and industry related roles is highly advantageous but not mandatory for all area.

About QBE 

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.  

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.  

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.  

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. 

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!  #QBEletsmakeithappen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance. 
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice. 
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super 
• The ability to maximise retirement savings through voluntary super contributions and company matching. 
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums 
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network 
• Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners. 

Rewards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• 2021 LinkedIn Top Employer & HRD Employer of Choice 
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards 
• Platinum employer in the Australian Workplace Equality Index – the definitive national benchmark on LGBTIQ+ workplace inclusion 
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates. 
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) 
• Family Friendly Accredited employer since 2021 
• Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023 
• Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022 

Apply now! 

APPLY NOW and let’s make it happen!  

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.