Address Join our claims team in Sydney in our Emergency Services portfolios. You will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The Case Manager role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment.
We are looking for individuals who have recently graduated with a degree in psychology/ or a similar degree within health sciences. If you are looking for a career to utilise your Allied Health background in a career that makes a difference, then this role is for you!
This will be a full-time, permanent position based in the Tweed office, with flexibility to work from home.
YOUR RESPONSIBILITIES
Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers' return to work journey
ABOUT YOU
Allied Health background with experience in customer service is highly desirable
Ability to work well within a team and thrive in a fast-paced environment
Passion for helping people and can handle challenging conversations
Proactive, self-motivated and can think creatively when engaging with stakeholders
Empathetic, resilient and ability to work well under pressure
Experience managing, negotiating, and influencing positive outcomes
You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer/client
