Address We are seeking a candidate who can provide a high-quality, person-centered approach and administrative support in a state government department on the Gold Coast. You will offer a wide array of services and guidance related to applications, tenancy, and property management to members of the public and other stakeholders.
Key Duties:
Serve as the initial point of contact, addressing inquiries and delivering customer support
Process interview requests and conduct housing assessments
Handle customer responses and communication
Ensure accurate information is recorded
Perform home visits for property inspections as needed
Monitor and manage outstanding arrears, rent assessments, and refunds
Provide general administrative support
Key skills/experience required:
Previous experience as a customer service consultant handling challenging enquiries
Previous case management experience
Previous property management experience
High level of interpersonal and influential communication skills within a client-focussed and legislative environment
Excellent verbal and written communication
Ability to work in a fast paced environment
Resilience and ability to remain calm in challenging situations
Class C Driver's License
This is an AO3 position, paying $46.27 per hour plus super. This is an ongoing temporary position, with an immediate start. The position has a standard 38 hour working week and is based in Robina.
Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.
For a confidential discussion about this role please feel free to contact Aoife Bradley via *************@randstad.com.au - 07 3100 7***.
All applications should be submitted via the application portal only.
Please note the successful candidate will be required to undergo a Criminal History Check.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
