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SalaryThe role of the Case Support Worker in the Regional Intake Service is to provide efficient and effective administrative and client support services to assist in the delivery of intake and assessment services including support for assessment and casework functions in accordance with legislation and practice guidelines.
Tasks would include, but not be limited to, supporting Intake staff with written and verbal requests for information, referrals to services, feedback to notifiers, data input, support reporting and transfer of information to Courts.
Job details Position status Permanent
Position type Full-time
Occupational group Community Care
Classification AO3
Workplace Location Logan - Beaudesert
Job ad reference QLD/540599/24
Closing date 08-Feb-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Hylie Johnston
Contact details Mobile: 0459 871 538
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Targeted Vacancy
It is an occupational requirement for this position to be undertaken by an Aboriginal and/or Torres Strait Islander person. One referee should be an Aboriginal and/or Torres Strait Islander person who can attest to the applicant's background, knowledge, skills and experience as they relate to the position requirements.
Key Duties and Responsibilities:
The Case Support Worker's key responsibilities are to:
- Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies and procedures and departmental objectives.
- Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures.
- Provide culturally appropriate support to children, families and stakeholders including referral, provision of information, advocacy and consultation.
- Consult and liaise with relevant stakeholders and service providers to support implementing and maintaining appropriate casework to achieve positive outcomes for children and families.
- Participate effectively as a team member and work collaboratively in a multidisciplinary team.
- Maintain accessible and clear case records consistent with departmental requirements.
- Collate information and use, update and monitor relevant databases to support the key functions of the business unit.
- Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.
This role has no delegations.
Applications to remain current for 12 months.
Job Ad Reference: QLD/540599/24
Closing Date: Thursday, 8th February 2024
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Please ensure you download all attachments and follow the instructions on how to apply.
***Two permanent full-time positions available***
Documents
Before applying for this vacancy please ensure you read the documents below.
