Cclhd - Administration Support Officer Lvl 2 - Health Information Services

Employment Type: Temporary Full Time & Temporary Part Time
Position Classification: Administration Officer Level 2
Remuneration: $31.20 - $32.24 per hour
Hours Per Week: up to 38
Requisition ID: REQ494352An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.We are seeking dedicated and detail-oriented temporary Administration Officers Level 2 to join our Health Information Services (HIS) team. As a crucial part of the administrative support framework, you will play a key role in ensuring the efficient operation of the unit by delivering a comprehensive range of administrative and customer relation support functions. Your contributions will help achieve the department's objectives and enhance service delivery.In this role, you will be responsible for coordinating administrative systems and procedures to ensure office efficiency. This includes collecting discharged records, scanning paper medical records, operating high-volume scanners, performing quality checks, and assisting with other scanning duties as required. You will also retrieve records for inpatient and outpatient areas, process patient information requests, and follow up on outstanding records for coding. Providing effective customer service, you will handle enquiries and offer information in a responsive manner. Additionally, you will generate reports and documentation to support unit outcomes, utilise computerised systems, and potentially train other employees in the role. Your duties will involve participating in quality improvement activities and complying with all NSW Health and CCLHD policies and procedures.About You

• You have the ability to a provide a full range of administrative and clerical support activities.
• You have an exceptional attention to detail and ability to follow clearly outlined processes, and prioritise workload to meet strict deadlines.
• you have the ability to work a 7 day rotational roster, including weekends and evening shifts with the ability to work at Gosford or Wyong Hospital to meet service needs if required.
• Demonstrated customer service skills and experience with an understanding of the importance of maintaining privacy and confidentiality.

Where you’ll be workingYou will be working within the Health Information Services team at either Gosford or Wyong Hospital, providing essential support in a dynamic and fast-paced environment. The role requires maintaining high levels of organization and customer service while working with a hybrid medical record system. You will be part of a team committed to the "Caring for the Coast" vision, aligning with NSW Health CORE values and CCLHD Values and behaviors charter. This position offers the opportunity to work a 7-day rotational roster, including weekends and evening shifts, to meet the needs of the service. Your contribution will be integral to the smooth functioning of the HIS department and the overall healthcare delivery in the district.As the leading healthcare provider in the region, Central Coast Local Health District is well known for its dedication to high quality patient care and community services. CCLHD provides the community of the Central Coast with a caring environment dedicated to improving the patient journey.What we Offer

• Work for the largest employer on the Central Coast
• Full-time employees receive an Additional Day Off (ADO) through our ADO policy and 17.5% Leave Loading on Full Time positions.
• Full Salary Packaging services are provided – which means you save more tax.
• Discounted Fitness Passport to balance your wellbeing.
• Professional Development through access to experienced and quality leadership.
• Social Club.
• Access to Wellbeing programs and support through our Employee Assistance Program.

Child Safe Standard CommitmentCentral Coast Local Health District is committed to ensuring child safety in all our health services, and hospitals in every ward, emergency department, waiting room, clinic as well as our online and virtual spaces. The Central Coast Local Health District has already taken significant steps to keep children safe, though more work needs to be done to ensure that child safety is embedded in all the care that we deliver and is across all systems, policies and processes. The Child Safe Standards provide a framework that outlines the essential elements of Child Safe organisations. Through the application of the Child Safe Standards our organisation will continue to build a culture where abuse is prevented, responded to and reported. We are committed to promoting the rights of children and young people and empowering and promoting their voices within the Central Coast. Child Safety is everyone’s responsibility.Our commitment to Diversity and InclusionAt Central Coast Local Health District, we are committed to creating a diverse, and inclusive environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit ourThe ‘Stepping Up’ online resource aims to assist Aboriginal and Torres Strait Islander job applicants understand how to apply for roles within NSW Health by clarifying the recruitment and onboarding process.For more information, please visit:Please note that all NSW Health workers are strongly recommended to stay up to date with COVID-19 vaccinations as recommended by the Australian Technical Advisory Group on Immunisation in the Australian Immunisation Handbook. However, Covid-19 vaccination is not a condition of employment.Follow us on FacebookInstagramConnect with us on LinkedIn to stay up to date with career opportunitiesNeed more information?
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2) Find out more about for this positionFor role related queries or questions contact Kirsty Toms;
Phone : (02) 4320 3351
Email : Kirsty.Toms@health.nsw.gov.auApplications Close: Sunday, 14 July 2024 at 11.59pm.You are encouraged to complete applications on a weekday where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367.