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SalaryEmployment Type: Part Time / Casual
Position Classification: Telephonist Level 2
Remuneration: $30.16 - $31.46 per hour
Hours Per Week: Potential for 20 hours per week
Requisition ID: REQ462027
- Are you a keen, enthusiastic, dedicated professional looking to work in a rewarding customer service department?
- Are you interested in developing your skills in a busy public hospital?
- Would you love to be part of a supportive team with experienced trainers, who are happy to train?
- Are you looking for work/life balance?
This recruitment may be used to fill future positions via an eligibility list for temporary full time, temporary part time, and casual positions.
About You
- Must be passionate about delivering exceptional customer service to every caller, every time. You have a clear, polite and well - spoken phone manner.
- You have the ability to work across a variety of shifts and are able to be flexible with the hours you are able to work
- You are able to demonstrate professionalism and empathy in a busy environment which supports our community at a time of need.
- You are self - motivated and take pride in the provision of outstanding service to both internal and external customers.
The Central Coast Local Health District (CCLHD) Switchboard Operator is an essential service for the district, and is responsible for dealing with patients, their families and carers, the general public and internal stakeholders. Your ability to deal with people in a professional and empathetic way is crucial to the wider Caring for the Coast strategy, as this position can be the first point of contact for many callers. The CCLHD Switchboard is a 24-hour department which operates seven days a week. Initially you will not be required to work the night shift.
You will responsible for managing incoming and outgoing calls for all CCLHD sites. This service includes the management of all medical and non-medical emergencies across Gosford, Wyong, Woy Woy and Long Jetty sites. The CCLHD Switchboard operator is also responsible for managing and maintaining paging services across the district.
Key Benefits
- In this position you will support the health and wellbeing of our community and can take pride in that fact.
- Be a part of a caring, supportive department, with opportunities for career growth.
- Work with one of the largest employers on the Central Coast.
- No experience or tertiary qualifications are required to play an integral part in the care of our community by becoming a CCLHD Switchboard Operator
- Full Salary Packaging services are provided – which means you save more tax.
- Discounted Fitness Passport to balance your wellbeing.
- Professional Development through access to experienced and quality leadership.
As the leading healthcare provider in the region, Central Coast Local Health District is well known for its dedication to high quality patient care and community services. CCLHD provides the community of the Central Coast with a caring environment dedicated to improving the patient journey.
As an employer we offer our staff competitive benefits such as salary packaging, a monthly day off, paid maternity and parental leave, flexible work arrangements and professional development programs. As a CCLHD Switchboard Operator you will be located at Gosford Hospital.
Child Safe Standard Commitment
Central Coast Local Health District is committed to ensuring child safety in all our health services, and hospitals in every ward, emergency department, waiting room, clinic as well as our online and virtual spaces. The Central Coast Local Health District has already taken significant steps to keep children safe, though more work needs to be done to ensure that child safety is embedded in all the care that we deliver and is across all systems, policies and processes. The Child Safe Standards provide a framework that outlines the essential elements of Child Safe organisations.
Through the application of the Child Safe Standards our organisation will build a culture where abuse is prevented, responded to and reported. Child safety is everyone’s responsibility and The Central Coast is committed to promoting the rights of children and young people and empowering and promoting their voices within the Central Coast. Standard 5; People working with children are suitable and supported.
Our commitment to Diversity and Inclusion
At Central Coast Local Health District, we are committed to creating a diverse, and inclusive environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit our Stepping Up initiative.
Stepping Up Website
The ‘Stepping Up’ online resource aims to assist Aboriginal and Torres Strait Islander job applicants understand how to apply for roles within NSW Health by clarifying the recruitment and onboarding process.
For more information, please visit:
Please note that all NSW Health workers are now required to have received 3 doses of an approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful.
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For role related queries or questions contact Anne Hickey
Email: Anne.Hickey@health.nsw.gov.au
Phone: 4320 2016
Applications Close: Sunday 28 January at 11:59 pm
Expected Interview date in the week starting 5 February 2024
You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367.
