Address
Form of workAbout the role
We are currently searching for a casual Cellar Door Sales Attendant to help us with our busy Cellar Door where you can have a direct and long-lasting impact on our brand and business. You will provide unique experiences for all our visitors by sharing our stories and delivering exceptional customer service.
- Provide a great consumer experience to all customers. Ensure that all groups are hosted to the level stated on itineraries and diary bookings. Host these experiences.
- Maximising sales revenue by fully engaging the consumer and looking for opportunities to increase basket/transaction size
- Ensure continuity of service across the Cellar Door and 'best practice' expectations are met and visitor experience is in line with brand standards across the team.
- Cellar Door administration: End-of-day procedures, reporting and finance support for Cellar Door Manager and daily email management.
- Assist in delivering on and off-site Cellar Door events and tastings as part of the activity and promo plan.
About you
We are searching for someone who is experienced in Cellar Door Sales and brings a passion for hospitality and the wine industry. You will be known for your superior service skills, your ability to influence and for creating memorable experiences for visitors. A great people person, you will love engaging and educating our visitors and helping build our brand ambassadors. You'll have at least 12 months of experience working in Cellar Doors and your RSA. This is paid in accordance with the Wine Industry Award.
How to apply
We move quickly at Penfolds and continually review applications, so if you don’t want to miss out, apply today.
