Change, Communication and Training Specialist

About our client

Our client is looking for a Change, Communication, and Training Specialist to join their team on a 6-month contract with the probability of extensions.

Responsibilities
Reporting to the organisational Change Manager, your key responsibilities will be to:

• Work with the Organisational Change Manager to understand the change impacts and confirm the type of communications required to support the change program.
• Lead the development of communications deliverables for end users and key stakeholders.
• Support the project team in their interactions with the business and key stakeholders to ensure that interactions and communications are well structured and tracked.
• Assist in the development of the Training Needs Analysis and develop the training materials required for rollout.
• Deliver training to end users and provide initial support to end users post-go-live.
• Plan and track training and communication activities to schedule to ensure timeframes are met.
• Maintain a strong connection between the business and the project team, to ensure expectations are both managed and met.
• Travel within Australia will be required at times within the program to engage with key stakeholders and to deliver training.

Skills required

• Minimum 5 years of experience in delivering change/communication/training activities and deliverables for Information Technology projects, within a large enterprise environment.
• Professional Organisational Change Manager qualification is highly desirable.
• Strong background in managing the delivery of project communications and stakeholder engagement.
• Previous experience in developing training materials and delivering training to end users.
• Graphic design skills are desirable but not mandatory.
• High level of interpersonal, negotiation, and communication skills and an ability to effectively develop strong working relationships with key internal and external stakeholders and operational staff.
• Critical analysis and problem-solving skills and ability to take direction and deliver outcomes.

Contact

If you would like to have a confidential discussion, please contact Austin at ******@exclaim-it.com.au or 0429 524 ***.