Channel Partner Manager

Company:

Mercer

Description:

Mercer is seeking candidates for the following position based in Melbourne or Sydney:

Channel Partner Manager

What can you expect?

• In this newly created role you will be responsible for ensuring the efficient and effective oversight and management of distribution and insurance partners in the partnerships channel of Mercer Super.
• The Channel Partner Manager is responsible for the coordination of relationship and operational governance between Mercer and key partners, managing and reporting on performance, reviewing processes and procedures to ensure that agreed service levels, contractual and legislative obligations are met to drive maximum value from the relationship, and support Mercer Super's risk monitoring obligations.
• Your proactive management of ongoing commercial relationships ensures that any technical or contractual issued are addressed and that commercial conversations are escalated to the appropriate level to ensure prompt resolution of issues. Working with Partnership Managers the Channel Partner Manager will prepare compliance and governance reporting to the Board, Board sub-committees, internal and external management committees.

What is in it for you?

• Hybrid working environment
• Leading training and development programs
• Professional environment where your career path really matters and is supported in our global organization
• Great team of supportive colleagues

We will count on you to:

• Governance - Leading the governance of the TAL partnership including the operations of the: Partnership Meetings, Operational Review Committee, quarterly Joint Management Committees and annual Strategic Planning, regular and annual reporting to relevant Boards and Committees. Providing input on strategy generation or capacity management processes.
• Performance Management - Managing partner performance through service level and legislative reporting, monitoring and trending. Providing dashboard reporting.
• VRO - Be the dedicated Vendor Relationship Owner (VRO) to manage risks as outlined in Mercer, and Marsh McLennan policies and procedures. Performing risk management analysis of vendors and partners.
• Contract Management - ensuring obligations and deliverables are managed, tracked and reported.
• Finance and commercial - Ensuring financial control through finance & invoicing management.
• Issue & dispute management - Ensuring disputes are managed, tracked, documented and resolved. Manage contract issues through robust implementation of frameworks.
• Request Management - Reviewing new service requests & analysing against contract. Integration of approved service requests into VM processes.

What you need to have:

• RG146 required
• Experience in managing complex partnerships across the Superannuation and Insurance Industry, and the regulatory environment in which it operates.
• Experience in managing high value and strategically important contracts.
• Ability to liaise with a range of senior stakeholders and influence them to drive appropriate change
• Experience in vendor governance and management using contemporary vendor management tools
• Demonstrated and applied knowledge of relevant regulatory and compliance frameworks
• Insurance background preferred
• Advanced oral and written communication, and presentation skills
• Cross-functional collaboration (internally & externally)
• Problem solving and decision making.
• Prioritisation, time management and project management

About us:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.