Chapter Lead Home Buying Risk Fundamentals (Senior Manager)

Do work that matters:
 

As the Chapter Lead for the Home Buying Risk Fundamentals Chapter, you are integral as a trusted advisor for the Home Buying business to effectively manage and optimise its risk and control environment and manage and develop leadership and risk management capabilities of your Chapter's members. You achieve this through partnering with the business, risk, and compliance experts to deliver foundational risk services including profiling, control advice, issues and incident management, and risk governance.
 

See yourself in our team:

Home Buying (HB) is responsible for the management of the Bank’s home loan products, our third-party distribution teams, and the overall Home Buying customer experience.  This Chapter supports Home Buying crews, including product, credit risk and customer remediation functions. Our vision is to enable the Home Buying team to make informed risk-reward decisions that deliver better customer outcomes.

Your Impact:

Your role as the Chapter Lead Home Buying Risk Fundamental Chapter resides in the RBS Chief Controls office. You lead a team that ensures Home Buying adheres to the Operational Risk and Compliance (OR&C) Management Frameworks and assists the Home Buying Risk Business Partners with their recommendations to improve business processes, controls, systems, and procedures to identify and/or limit risks, including monitoring of risk appetite.

On any given day you will lead and execute the following:

• Manage and develop capabilities within your Chapter through coaching and on-the-job development.
• Drive consistency of application of methodologies within the Chapter.
• Understand and support adjustments to resourcing needs​.
• Foster a positive people experience for Chapter members.​
• Work with the Risk Business Partner to provide senior leaders with key information for the quarterly planning process.
• Provide insights and suggested actions regarding OR&C profiles, controls, issues, incidents and other matters to strengthen Home Buying’s operating environment to progress towards simplification and automation.
• Manage and advise on issues and incidents, including root cause and action identification, regulatory breach reporting and governance.
• Ensure the Risk and Compliance Self Assessments are refreshed timely and to quality upon a trigger event.
• Perform risk monitoring and governance to ensure the integrity of our risk data and to meet framework requirements.
• Coach and mentor team members to identify, initiate and manage actions to mitigate risks and to strengthen controls when issues and incidents are raised, including issues identified through audits and other external processes.
• Co-ordinate or execute in-depth reviews across Home Buying's processes and controls and recommend improvements.
• Facilitate audits and other external assurance activities with the business.
• Support policy or regulatory changes to the risk profile.
• Participate in thought leadership forums and enhance our risk practices.
• Drive strong risk awareness and culture within Home Buying.
• Execute the preparation of non-financial risk sub-committee reporting and facilitate as a committee secretariat.
   

We’re interested in hearing from people who have: 

• Substantive experience in the execution of Operational and Compliance Risk frameworks with experience performing risk profile refreshes, managing issues and incidents, and designing controls.
• Have proven people leadership skills with the ability to lead and develop high performing teams, set expectations, and performance management.
• Delivering quality outcomes through effective team performance​, including role modelling resilience.
• Have strong reasoning ability and negotiation and influencing skills, to engage actively with senior stakeholders and chapter members.
• Exceptional written and verbal communication skills and ability to build rapport at all levels.
• Have ability to think critically, analytically and provide pragmatic and practical solutions to complex problems.
• Have a proven understanding of systems and data flows to determine the effectiveness of controls in place to mitigate risks including ability to critically assess processes and identify opportunities for improvement.
• Experience in risk governance and reporting.
• 5-10 years’ experience in banking/financial services/other relevant experience, and/or minimum 4+ years’ experience in Operational Risk management roles.  Must have 2+ years’ experience with people/team management.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.