We are Looking for a Team leader in Home Care Program Package Administration with a desire to make a difference in the world.
- Play an important role with a company who cares.
- Generous salary with benefits & perks.
- Develop your career at the leading Provider in the Home Care Package Industry.
- Providing leadership and frontline managment of the team within a KPI framework.
- Ensure the variety of administration fuctions are completed in a compliant and timely manner.
- Handle sensitive enquiries and customer escalations with a solution focused outcome.
- Confident with the operation of the organisations administration infrastructure.
- Act as the communication link between the organisation, clients, employees, and the healthcare network.
- Operate all office equipment appropriate to the an office based role - includes computers, fax, digital photocopier, laminator, and computerised phone-system.
- Provide and produce reports relating to packages as required.
- Conducting and supporting employee performance and growth.
- Working closely with the leadership team on strategy and company directives.
- A clear, pleasant, professional and confident manner coupled with a genuine customer service focus.
- Demonstrated frontline leadership experience.
- Experience within the Aged Care industry (hightly desirable).
- Previous experience in a similar role with demonstrated experience managing programs in the Disability, Youth services, Home Care services, and/or Community Services Sectors.
- Strong attention to detail skills.
- Medium skills in Microsoft office skills.
- Strong networking and relationship management skills.
- Proven ability to think and plan logically with excellent analytical and problem-solving skills.
- Proven ability and strong desire to ensure clients are in receipt of exceptional service standards.
- Ability to manage time effectively and meet established deadlines.
- An ability to thrive in a fast-paced customer service environment including the ability to manage multiple and competing priorities;
- Willingness to undertake a Police clearance.
- A role with true purpose: you get to see how you are making a difference in people's lives every day.
- Benefits & perks: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- Opportunity to grow: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- Flexibility: work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group's national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
- Supportive team with positive culture.