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Form of work
SalaryAbout Us
City Cave Float & Wellness Center aims to build healthier communities through services that support the mental and physical well being of our clients through float therapy, infrared saunas and massage services. The brand is on the fast track to success as it is the fastest growing health and wellness brand in the Southern Hemisphere.
About the opportunity
We have opened our doors at City Cave Carnegie and have an exciting opportunity for an experienced Sales/Customer Service Manager to lead our newest centre to success. This role will be responsible to oversee all areas of centre operations through building, leading and coaching your team driving sales growth, and executing operational requirements to deliver excellence across the Centre. This role suit someone who loves to support our clients through exceptional customer service ensuring the best City Cave experience.
Key Responsibilities
● Overall operational control and performance of the City Cave Centre.
● Maintain sales and second line of income targets.
● Make sales & customer service calls.
● Train and Hire staff according to processes put in place.
● Welcome and Greet customer warmly and personally introduce yourself.
● Merchandising of inventory.
● Linen inventory.
● Complete daily and weekly reports for management.
● Administration and Diary Management.
● Complete water chemistry test and treat effectively.
● Respond to all customer feedback and inquiries promptly.
● Ensure all facilities and services are in a safe and operational capacity.
● Complete marketing for the center.
● Make sales & customer service calls.
● Ensure that dress standards are maintained by all staff in the center.
● Ensure that the customer service needs and expectations are exceeded daily.
● Weekly Stocktake.
● Ensure the facility remains clean and well presented at all times.
● Make sure all Float Rooms are clean and dry between clients.
● Make sure all infrared Sauna Rooms are cleaned and prepped for the next client.
● Health Fund Receipting.
● Clinical Documentation Compliance for Massage Therapists.
● Recruitment and new staff inductions to centre.
● Performance Reviews.
● Massage Therapist Management
● Brand compliance.
● Supplier Communication.
● Ability to promote business on social media.
About you
● Positive attitude.
● Bubbly personality.
● Good work ethic.
● Presentable appearance.
● High-level communication skills.
● Ability to handle concise and direct communication and constructive feedback from leadership (not overly sensitive/fragile).
● Ability to follow systems and processes with a “Can Do” attitude.
● Leads by example.
● Demonstrated ability to lead and manage a roster which is 13.5hr days 7 days a week.
● Demonstrated ability to lead and manage multiple personalities with diverse backgrounds
● Communicates honestly to leadership.
● Ability to work to a deadline.
● Responsible and organised.
● Calm, soothing & nurturing personality that loves to listen and be hospitable and welcoming.
● Interest or passion or natural therapies and wellness.
● Social media savy and IT savy.
Why work for us? City Cave Benefits
● Work for the leading brand in float, sauna and massage therapies in Australia
● Join a team that ensures we always aim to satisfy our clients and continually set our standards higher
● Supportive work environment with career progression opportunities.
● Discounted City Cave services.
Opportunity for career growth to multiple centre manager and GM as we open up more centres in Melbourne in 2024 & 2025
We are a busy Centre, and open until 9 pm 7 days per week so the ability to work the evenings is highly desirable.
Join this amazing company by Clicking APPLY now or Call 0425836***
