Claims Consultant - Expressions Of Interest | Atl Insurance Group

ATL Insurance Group are a modern transport underwriting agency providing specialist insurance products through our broker partners to the Australian market. We are real people offering real service!

We provide Specialist Insurance Solutions through our Broker Partners that cover niche transport operations such as small to medium transport companies, rideshare and chauffeur operators and community passenger transfer operators.

As a Claims Consultant, you’ll manage a portfolio of claims, act as the initial lodgement point for Brokers, determine what level of coverage applies to claims and negotiating mutually beneficial outcomes in an efficient and accurate way. If you're passionate about providing exceptional customer experiences in the moments that matter, this could be the perfect opportunity for you...

As a Claims Consultant, you will:

• Provide exceptional customer service to our customers in their time of need.
• Manage a portfolio of Brokers with unique heavy motor vehicle claims within authority levels.
• Undertake end to end claims management – from initial lodgement, determining the coverage to apply, ongoing Broker contact and finalisation.
• Partner with Investigators, forensic engineers and Recovery stakeholders to progress claims.
• Interpret our Product Disclosure Statements (PDS) and relevant legislation to advise claimants and Brokers on coverage entitlements.
• Comply with procedures and standards to ensure claims are processed quickly, efficiently, in adherence with compliance requirements and accurately to prevent claims leakage.
• Proactively communicate (written & verbal) with Brokers and stakeholders across our repair network to finalise claims.
• Foster relationships with our Broker network to provide exceptional service.
• Understand the laws, rules and regulations that govern claims practices – such as Insurance Contracts Act, the General Insurance Code of Practice and more!

What will you bring to the role?

• A passion for delivering first-class customer service.
• Experience in motor claims, or heavy motor claims, or insurance sectors experience essential. Plant or Earth Moving experience desired but not essential.
• Excellent communication skills (both verbal and written), to balance empathy and commercial decisioning.
• Confident navigating systems, proficient digital literacy, and use of MS Office (Teams, Outlook and Excel).
• Ability to plan and prioritise tasks through to completion, in a fast-paced environment.
• Demonstrated analytical and critical thinking capability to evaluate complex alternatives and make decisions.

In return, we offer….

• An attractive base salary with potential to earn a yearly bonus.
• Central location in Mt Gravatt, Queensland - proximity to Brisbane CBD without the commute!
• Free parking and access to public transport, via Westfield Garden City, available within walking distance.
• A role where you can make a significant impact towards people and business growth.
• Career, training, and personal development opportunities.
• Standard Monday – Friday business hours availability – no weekend or evening work.
• A supportive work environment with a fun culture.