Claims Officer / Claims Support Officer

Level 3/5, $79,156 - $105,254 / Level 2, $70,432 - $75,516 (pa plus 11% superannuation).
Position Number: Pool Ref AV967
Work type: Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Location: Perth CBD
Closing date: 2024-03-11 4:00 PM
The Insurance Commission is a State owned Government Trading Enterprise that provides motor injury insurance to almost two million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government.
Generating $1.5 billion in annual revenue and earnings and with total assets of approximately $7 billion, the Insurance Commission is a substantial self–funded statutory authority.
The Insurance Commission’s commitment to a high performance corporate culture, having a workforce that reflects the diversity of our customers and continuous improvement is creating new opportunities for talented people to improve service delivery.
The Role
The Motor Injury Insurance (MII) Division manages all personal and fatal injury claims resulting from motor vehicle crashes that involve Western Australian licensed vehicles. The MII Division is seeking to establish a pool of proactive and enthusiastic Claims Officers and Claims Support Officers for vacancies arising over the next 12 month period.
Claims Officer’s, Level 3/5. This customer focused role manages a portfolio of common law motor vehicle personal injury claims and negotiates equitable settlement outcomes in accordance with legislation, standards and procedures.
Claims Support Officer’s, Level 2. This customer focused role receives and enters crash reports and data, provides advice to people involved in motor vehicle crashes and gathers the necessary investigative information to enable a determination of claim liability.
Claims Support Officers and Claims Officers work closely together in a supportive and committed team. These positions provide an opportunity to develop a career with the Insurance Commission.
Please refer to the attached relevant JDF for additional information pertaining to the role.
The Person
All suitable applicants will align with our values and have the capability to:

• deliver customer service through building and utilising relationships to influence outcomes;
• work collaboratively in a team;
• communicate effectively and with empathy with a range of stakeholders both verbally and in writing; and
• think flexibly with a desire for service delivery innovation.

Claims Officer’s will also have the capability to:

• apply effective strategies in the management of common law personal injury claims to achieve positive outcomes; and
• understand and appropriately apply injury management principles and practices.

Claims Support Officer’s will also have the capability to:

• effectively use word processing and associated office applications.

Training, coaching and mentoring will be provided.
Workplace Diversity
The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistically diverse backgrounds and people with disability.
We are committed to making reasonable adjustments to prove a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used for the purposes of providing reasonable adjustments.
Partnership with the National Disability Recruitment Coordinator
We have partnered with ) to help us build a more inclusive environment and meets the objectives outlined in our Human Resource Blueprint and the Disability Access and Inclusion Plan. Further information about their services is available on their website.
Application Requirements
To be considered, applicants are encouraged to provide a detailed resume and a two page response addressing all the work related requirements for the role contained in the job description form.
Please indicate through your job application if you wish to be considered for one or both Pools.
If you are applying for both positions, please ensure you provide sufficient information to be assessed against the work related requirements of both roles.
Please note interviews will be held 20 to 22 March 2024.
Appointment Information
In addition to any immediately available position/s, suitable applicants will be placed in an appointment pool for up to twelve months. Selection to the pool does not guarantee appointment. Appointments may be made from this pool as opportunities arise and may be full time or part time, permanent or contract, including contracts with the possibility of extension and/or conversion to permanency.
Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.
Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).
What You’ll Enjoy
Benefits of working with us include flexible working arrangements, career development opportunities and a Perth CBD location close to transport hubs. For more information, refer to our page.
Enquiries
For further information about the role please contact Graeme Pierce, Claims Services Manager on (08) 9264 3237.
If you have any technical difficulties in applying or access needs that may require adjustments during the application and interview process please contact HR on (08) 9264 3709 or email .
Please also contact us if you require alternative documents and language formats or refer to our website for accessibility, alternative formats translation and relay services.