Claims Service Consultant | Envest Direct Agencies

Bundoora, Victoria 3083, Australia • Full-time

New year, New Career?! We'd love to hear from you!

At Envest Direct Agencies, our purpose is to protect the lifestyle of the outdoor adventurer. Not only do we own and represent some of Australia’s most recognisable niche brands (Club 4x4, KT Insurance & Viz Insurance) in the consumer insurance market, we’re passionate advocates for people to live their best life – and that includes our employees.

We're looking for people to join our growing Claims team to help manage a portfolio of interesting niche claims. As the initial lodgement point for customers, you'll determine the level of coverage that applies to claims and negotiate mutually beneficial outcomes in an efficient and accurate way. If you're passionate about providing exceptional customer experiences in the moments that matter, this could be the perfect opportunity for you...

As a Claims Consultant you will:

• Manage a portfolio of unique motor, caravan and recreational vehicle claims within authority levels.
• Undertake end to end claims management – from initial lodgement, determining the coverage to apply, ongoing customer contact and finalisation.
• Comply with procedures and standards to ensure claims are processed quickly, efficiently, in adherence with compliance requirements and accurately to prevent claims leakage.
• Understand the laws, rules and regulations that govern claims practices – such as Insurance Contracts Act, the General Insurance Code of Practice and more!

What will you bring to the role?

• Experience in a customer service role – contact centre, claims or insurance sectors experience highly regarded but not essential
• Excellent communication skills (both verbal and written), to balance empathy and commercial decisioning.
• Proficient in using MS Office (Teams, Outlook and Excel)
• Ability to plan and prioritise tasks through to completion, in a fast-paced environment.
• Demonstrated analytical and critical thinking capability to evaluate complex alternatives and make decisions.

In return, we offer….

• An attractive base salary with potential to earn a yearly salary
• Central location in Bundoora, Victoria
• Career, training and personal development opportunities
• Significant discounts on our insurance products
• A day off for your birthday!
• Employee Assistance Program
• A supportive work environment with a fun culture

Envest is a private, entrepreneurial insurance investment and distribution business. We invest in and support innovative, best-in-class insurance and financial services businesses to achieve their growth objectives. We are constantly on the lookout for merger and acquisition opportunities, as well as seeking young entrepreneurs willing to back themselves and their business. We have a great track record of incubating start-ups, often by giving individuals the confidence to create their own business.