Claims System Specialist

Location: Multiple locations – Melbourne, Adelaide, Brisbane, Newcastle, Parramatta or Perth  

Type: 12 months Fixed Term Contract, Full Time

An exciting opportunity has become available for a Claims System Specialist within our Short Tail Technical Team. The successful candidate will be joining a team who work with our operational claims teams to ensure the Claims Systems support their activities, processes and customer needs. We place a strong focus on ensuring we continuously deliver solutions by understanding the needs of our business, our users and customers.

• Provide support and guidance to users across all Claims systems including integrated back end systems
• Create, manage and execute system testing including UAT, PVT and Regression.
• Manage our Enquiry Inbox by responding to a wide range of requests from the business and/or IT
• Review and reconcile Inbound / Outbound Document Management and Automation system issues
• Initiate and/or participate in workshops to gather requirements to be documented and identify an optimal solution with the Product/Business owner and our development teams
• Raise and manage system issues and liaise with user and IT to drive resolutions
• Identify and implement process improvements and assist in the development and implementation of assigned projects

We are looking for a solution focused, analytical person, who prides themselves on providing an exceptional customer experience at every point of contact. Self-motivated with exceptional attention to detail, you will maintain these levels of excellence through times of change and display resilience in the face of a challenge.

• Strong analytical, problem solving and process mapping skills
• Time management and organisational skills with a solutions outcome focus
• Exceptional negotiation and influencing skills with an agile and critical mindset
• Ability to form and maintain stakeholder relationships as well as effective communication skills across a wide range of levels
• Ability to work autonomously, show initiative and establish priorities around competing tasks and timeframes
• Skills to manage and perform testing under challenging timelines and environments.

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

12 weeks’ gender-equal flexible leave for all new parents, including paid super

The ability to maximise retirement savings through voluntary super contributions and company matching

Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

Additional leave and support through QBE’s Family Domestic Violence First Responder Network

Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice

2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Family First accredited employer since 2021

APPLY NOW and let’s make it happen! #QBELetsMakeItHappen

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at ***********@qbe.com.