AddressThe Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
People and Culture Operations Team
The People and Culture Operations team are responsible for providing the Pay and Conditions, Service Desk and Workforce Data and Analytics support and advice for the Aged Care Quality and Safety Commission (ACQSC). This is achieved through the management and resolution of requests received via our service desk tool, and ongoing data quality and assurance. The function also manages the key relationship with our Shared Services Provider. The team are responsive, trusted and reliable partners who provide valued advice and services to staff at all levels.
Position Description
The Assistant Director (AD) role within the Pay and Conditions Team will drive the team responsible for responding to payroll related enquiries across the employee lifecycle. The AD supervises the Pay and Conditions team and is a key liaison point between the Commission and Shared Services Provider to deliver an outstanding customer experience for Commission staff.
The AD manages and supports the team to prioritise and respond to queries effectively and efficiently, in accordance with the Commissions procedures and Enterprise Agreement. The AD will oversee work output and quality, liaise with subject matter experts and stakeholders to foster partnerships and build service delivery capability. By observing trends in query types, the AD will identify and action opportunities to improve business processes and develop self-service options for employees. Customer outcomes are maximised with the team’s focus on the provision of high-quality advice, legislative compliance and a service-ethos.
The AD works in collaboration and under the general direction and support of the Director Operations and broader P&C Leadership Team. They exercise independent judgement and make decisions and provide advice that requires reliance on skills, knowledge and expertise to resolve issues and enhance the customer experience. The AD plans their work and team goals in the context of competing priorities and contributes to and implements changes in workplace practices based on legislation and business improvement strategies.
The Commission is experiencing a significant period of growth, and a Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies. Therefore, we encourage candidates with experience in data analytics, particularly in a Pay/HR environment, to also apply for this role.
Position Duties
- Manage the day-to-day operations of the Pay and Conditions Team, including setting priorities, allocating work, managing resources and building capability.
- Manage the relationship between the Commission and Shared Services Providers payroll team to ensure strong, collaborative, efficient and effective management of queries.
- Develop and monitor metrics for key service-level indicators to evaluate the accuracy of advice, response rates, and overall effectiveness and quality of responses, in support of shaping the P&C capability, products and services.
- Collect, analyse and interpret data and information and prepare evidence-based reports and insights, identifying trends and patterns to implement opportunities to improve response times, increase quality and enhance the customer experience.
- Collaborate with managers and leaders within P&C and Shared Services Provider to coordinate the implementation of new or changed employee service offerings.
- Apply sound knowledge of employment frameworks and legislation to assist with more complex Pay and Conditions related enquiries as required.
- Support the broader Operations Team, Commission employees and managers to develop their knowledge of HR matters, policies, practices and procedures, including compliance requirements.
Key Capabilities
- Tertiary qualifications in Human Resources and/or equivalent industry experience in a similar role.
- Experience leading effective teams - including work, engagement, wellbeing and performance management.
- Demonstrated experience in setting up and\or leading a Pay and Conditions function.
- Excellent ability to use clear and influential communication skills to develop productive working relationships with internal and external stakeholders.
- Proven critical thinking and problem-solving capabilities.
- Understand and actively demonstrate the APS Code of Conduct and Values.
- Experience in data analytics (not essential)
Position Notes
Salary offered will be between $114,247 and $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps
In your application please provide a statement of claims against the Key Capabilities in no more than 600 words.
Non-ongoing opportunities may be offered for varying periods up to a maximum of 24 months.
Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Monday, 13 May 2024
Only completed applications will be accepted.
Contact Officer:
Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Kate Summers by emailing ************@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
