Clerk Grade 3-4 Positions - Court Services - Newcastle Region

Senior Client Service Officer/Deputy Registrar - Newcastle Hub (Muswellbrook, Maitland, Cessnock, Raymond Terrace, Newcastle)
Talent Pool to be created for Full-Time, Part-Time, Ongoing and Temporary roles within Court Services
Salary - Clerk Grade 3/4 ($79,032- $86,539) + Super + Leave Loading
The role
Located in the courts, the Senior Client Services Officers will provide complex administrative services to meet statutory obligations and delivers high quality and professional services to clients. The role supervises staff and provides 'hands-on' training and guidance.
The role may require you to supervise a small team and effectively allocate resources to meet the Department's requirements. The role may be required to perform some quasi-judicial and procedural functions.
What you'll do
In this role, you will be responsible for:

• Providing complex and high-quality administrative services within a court location
• Liaising with a wide range of internal and external clients
• Preparing accurate court orders, reports and correspondence
• Supervising, guiding, training and providing support to a team
• Effectively allocating resources to achieve daily goals
• Managing complex inquiries and provide procedural assistance to clients and staff including researching, interpreting legislation, policy and court procedures

What we're looking for
The successful candidates will have the following characteristics:

• Ability to meet the demands of a high pressured and fast paced work environment
• Ability to react quickly to changing situations and make important decisions utilising strong problem-solving skills
• Experience managing, developing and motivating a team
• High level written and verbal communication skills
• Knowledge and demonstrated ability to apply relevant court policies/procedures
• Strong written and verbal communication skills
• Great time management and organisation
• A professional demeaner
• High quality customer service skills
• Efficient in technology

For more details on the role to download the role description.
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) a cover letter (maximum 2 pages) and answer the two targeted questions below with a brief outline on how you meet the requirements of the role:
Answer the below targeted question in the text boxes online:
Question 1 - Tell me about a situation in which a colleague or peer strongly disagreed with your ideas or actions. How did you handle the situation?
Question 2 - Tell me about a new employee in your current or recent role. How did you assist in guiding their development and performance.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Applications close Monday 12 February 2024 at 11:59pm AEDT.
Applications
All assessments for this role may be held online. Applications will be assessed as received so please ensure you complete your submission at time of application. Please monitor your inbox / junk folder for communication. All correspondence will be sent to the email on your candidate profile. Please note, you will not be notified of your job application outcome until the ad has closed.
Got a question?
If you've got a question about applying or require an , please, call Mary Michael at
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Jennifer Galvin at
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit .
Other Information
A will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.