Client and Housing Support Officer - Mildura

Full-time maximum term position to 31 January 2025, based in Mildura
Annual salary is $69,177 + 11% super
Other benefits include:
Regular performance feedback and performance review process
Supportive environment and caring work culture with work/life balance
Cultural Diversity
Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
Flare Employee Discounts Program
17.5% Annual Leave Loading
Flexible Working Arrangements where it meets operational requirements
About the roleWe are currently seeking applications for a Client & Housing Support Officer position. If successful, you will be responsible for providing support to newly arrived clients in finding and securing affordable short term and long term accommodation, to support clients to attend appointments and support the Case Manager with administrative duties.
To be considered for this position, you will be able to demonstrate the following key selection criteria:
Minimum 1 years' experience in assisting CALD clients to find accommodation
A current valid Driver Licence for Victoria, and access to your own car
Ability and willingness to work across Mildura and the Mallee region as required by client demand
A current Working With Children Check (Employee) for Victoria
Experience in housing and/or tenancy work and demonstrated understanding of relevant tenancy legislation
Experience in delivering information to small groups, particularly from CALD backgrounds
Ability to manage realistic client expectations
Previous experience working with recently arrived CALD communities
Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as refugee/ humanitarian clients and their communities, and volunteers
Proficiency in a relevant community language desirable (language as applicable to program)
Sound understanding of current Commonwealth and State policies related to housing, immigration, settlement, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
Demonstrated experience in working autonomously as well as collaboratively within multi-disciplinary teams to achieve / exceed key performance goals
Strong written communication, report writing, word processing, organisational and time management skills
Organisational skills including the ability to prioritise work and meet deadlines
Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e-mail and other online products
Working knowledge of policies and referral protocols relating to housing and tenancy
Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
To apply for this position please submit:
Your current resume
Cover letter addressing the key selection criteria outlined above
Applications for this position will be accepted up to 5 PM on Monday, 19 February 2024, however interviews and other selection processes may commence before the closing date.
About us
AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.
AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).
AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights