Client Care Services Coordinator

Job summary

Are you a case/ client coordinator ready to transition to a company that values our clients and carers, and encourages a relationship-based service, whilst being part a great team?

Or are you someone experienced in aged care and hold Cert 3 or above, with administrative and communication skills waiting to be invested in? 

Then we would love to have you on our team! 

• Join the team at the largest Home Instead office in Australia
• Values driven, family friendly, inclusive organisation
• A rewarding career where you make a positive difference in the lives of others

Care Services Coordinator

About Us:

Home Instead Perth North and Southwest is a national provider of high-quality in-home care for older Australians. We help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our client's needs and we are committed to addressing the individual and national challenges of Australia's ageing population.

Our workplace culture is very important to us. We have a very approachable and supportive team and we support each other to ensure the best quality service for our clients. 

About our Coordinators and the role:

Our Care Services Coordinators are passionate about the support we provide to our client’s, positively engaging with each individual and their families and ensuring that our support is personalised to what they want it to be. 

As Care Services Coordinator you will:

• Manage your own client base, ensuring services being delivered are those of quality
• Visit your clients and families on a regular basis to review the services required 
• Complete comprehensive care reviews of needs and develop care plans in-line with funding allowances to ensure client’s needs are best supported
• Work alongside the rostering team when allocating the best suited CAREGiver for the service, taking into consideration the client’s preferences and tasks required 
• Support and manage client's budgets within their Home Care Package
• Monitor and respond to incoming service feedback reports 
• Meet and introduce the CAREGiver to each client’s very first service 

Qualifications & experience

We are looking for someone who shares our passion for providing exceptional care to our clients, you will have previous and relevant experience of working in aged care with some understanding of Home Care Packages and managing Care Services.

We do need you to have strong administration skills (Microsoft Office, database experience) and an excellent customer approach.  Be an effective communicator and have demonstrated problem solving skills.

The role requires you to be able to work both on your own and as part of a team, be self motivated and be able to multi task in this fast paced role.

We currently have an opening available in our Mandurah office on a full time basis.

How to apply:

Please submit your application with a cover letter advising why you have applied and what interests you about this position and your current resume:

Closing date 22 January 2024

Please note: We will be commencing with shortlisting immediately.  We reserve the right to close the position without notice.