Client Care Coordinator (Domestic And Family Violence Specialist)

Job Title: Client Care Coordinator (Domestic and Family Violence Specialist)

Company: Mackay Women's Services 

Position Type:  Multiple positions (Full-time, Part-time, and Flexible hours) available

Are you an experienced and professional Counsellor Case Manager ready to join a dynamic and impactful organisation? Look no further! We're thrilled to present an interesting opportunity for a proactive and experienced individual to join our team at Mackay Women's Services. 

Who We Are:  

At Mackay Women’s Services, we're committed to enhancing the lives of women, children and future generations in the community we serve. We actively respond, support and educate through specialised services to meet individual and community needs.  We're seeking a Client Care Coordinator (Domestic and Family Violence Specialist) who shares our passion and is ready to join our team and contribute to the meaningful work we do in meeting the needs of our community. 

Role Overview: 

As the Client Care Coordinator (Domestic and Family Violence Specialist), you'll focus on crisis intervention to ensure women in crisis receive timely and appropriate service. This position provides the critical conduit to assessing, triaging, and actioning referrals into and within the service.  

What You'll Do: 

You are responsible for intake, assessment, and triage services for Domestic and Family Violence and crisis response, including risk assessment, safety planning, crisis intervention, and brief therapeutic case management for women and children. 

This role will support and encourage organisational standards and compliance, modelling professional workplace standards, and working positively and proactively with the Executive Director, Practice Manager, and the staff team. 

In addition, you will work within the practice principles, standards and guidance for Domestic and Family Violence services.  

Why Join Us:  

• Impactful Purpose: You'll play a pivotal role in an organisation that's dedicated to empowering women and creating positive change in our community. 
• Career Challenge: This role will stretch your counselling capabilities as you provide key service support whilst working collaboratively within a supportive team, contributing to the efficiencies, and growth of the organisation. 
• Community Awareness: You'll gain a close-up understanding of the challenges and opportunities present within the community we serve.  
• Professional Growth: Your skills and experience will be honed as you carry out multiple and diverse client support assessments tasks, whilst being supported to engage in ongoing learning and education opportunities. 
• Team Enhancement: This role presents an opportunity for you to highlight your commitment to provide high-quality Client Care for all service users and proactive engagement with local support service providers. 
• Personal Benefits: Access to Salary Packaging benefits to increase your take home pay!

Qualifications:  

 (Essential): 

• Degree qualification in Social Work, Psychology, Social Sciences, or related discipline, and registration/membership (or eligibility for registration) with appropriate professional representative/governing body (i.e., AHPRA; AASW)

OR 

• Diploma of Counselling with registration/membership (or eligibility for registration) with the Australian Counselling Association (ACA). 
• Applied knowledge of the Domestic and Family Violence Protection Act 2012. 
• Driver's License. 
• Working with Children Check (Blue Card) – or the ability to acquire.
• Current National Police Certificate – or the ability to acquire. 

(Desirable): 

• A good understanding of trauma theory, to inform assessment and decision making. 
• Sound understanding and knowledge of QLD Child Protection system and relevant legislation including the Child Protection Act 1999.