Address Job Description
Location: Melbourne | Southern Metropolitan
Job type: Full time / 6 Months
Organisation: State Trustees Limited
Salary: $69,324 - $83,205
Occupation: Community Services
Reference: VG/FA/1766573EF
Footscray or Dandenong, with blended work from home/office arrangement
Fixed Term until 30 June 2024
Salary circa $69k plus super
Applications close 18 February 2024
About the Team
The Client Engagement Team, part of State Trustees' Financial Administration department, includes Client Engagement Consultants who collaborate closely with Senior Consultants and the Team Leader, as well as internal departments and stakeholders. Our core services focus on supporting clients in financial security, legal interest management, and accessing entitled benefits. VCAT has designated these clients for financial affairs administration by State Trustees.
About the Role
As the ‘face of State Trustees' for our Client Engagement Program, you will play a critical role in engaging with our existing clients through;
Traveling to visit clients in a designated area
Meeting clients in their private and supported residences.
Communicating with diverse individuals, utilizing varied communication techniques.
Collaborating with clients, families, and support workers to achieve positive outcomes for vulnerable clients.
Achieving challenging yet attainable KPIs to fulfill State Trustees' broader business objectives.
This role is both challenging and highly rewarding, demanding innovative thinking and exceptional problem-solving skills.
Skills and Experience
Relevant experience in a human services field
Ability to prepare commercial standard correspondence, reports and recommendations
Active listening and well-developed professional communication and presentation skills
Well-developed relationship management skills with the ability to make connections with diverse clients
Ability to make decisions and communicate with empathy and compassion
Understanding and experience dealing with clients with a disability and/or difficult or sensitive issues
Excellent stakeholder engagement skills
Strong focus on client service delivery excellence
Proficient in the use of MS Office suite
Highly motivated self-starter
A full valid unrestricted Victorian driver's licence
This role will require the successful candidate to utilise their own fully insured motor vehicle of which you will be reimbursed for kms used.
Employee Benefits
Our people's wellbeing is important, and we are proud to offer the following benefits:
Career development
Health and well-being programs
Flexible working conditions
Education assistance
Purchased leave
Employee assistance program
Reward and recognition program
Free Will preparation
Retailer discounts
Charitable workplace giving
Employee social club
Most importantly, you will be part of an organisation that works collaboratively to improve the lives of Victorians.
Our Culture
For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion – we are here, we work together and we bring our best.
How to Apply
To start your application journey, click the Apply button and submit your cover letter and resume.
We are dedicated to fairness, diversity, and respect as an Equal Employment Opportunity employer. We accommodate requests for reasonable adjustments from applicants with disabilities and strongly welcome applications from Aboriginal and Torres Strait Islander people.
