Client Field Service Relations/Technician

Point Parking is the newest and fastest growing parking management company in Australia. With strong experience and knowledge in shopping centre, hospitals, retail and high volume car park management we focus on driving a high quality customer experience.

We have a distinctive point of difference in a mature market and our business is growing due to this difference. We are a values based business that is focused on the ongoing development of every member of our team and we are committed to delivering the very best customer service and ensuring that our car parks provide the best first and last experience for its visitors.

The Technician will be a vital part of the service we offer to our customers who do not have an on-site Car Park Team. Reporting to the Business Operations Manager/State Manager , this role is responsible for the on-site equipment repairs and looking after the ongoing maintenance of the car parking equipment across different locations in Canberra ACT. This is an exceptional opportunity with an immediate start for a responsible individual with the ability to work on there own! We will provide thorough training to the right person wishing to have a career in the car parking industry.

Your main responsibilities will include:

• Client Service interaction
• Troubleshooting and rectifying faults across car parking management equipment, intercom and CCTV;
• Maintaining, servicing, inspecting and reporting on the condition of equipment including but not limited to general maintenance of equipment both internally & externally
  • Ensure all equipment is functioning correctly, carry out equipment checks as required, and immediately inform all required personnel of faults found.
• Resolving hardware and software issues reported by the National Operations Centre and our clients;
• Maintain a preventative maintenance schedule along with responding to equipment faults at the carpark sites. Supporting all makes and models of access control and parking systems installed. This can include:
  • Service calls,
  • Fault finding
  • Analysis and repair services
  • Installation services
  • Preventative maintenance services and consulting services.
  • Initiate cost effective repairs and maintenance.
• Ensure all signage including LED signage is maintained, atheistic pleasing and they are cleaned and clearly visible.
• Liaising with our clients to ensure that our service meets their requirements and expectations;
• Building existing relationships with customers by providing excellent technical expertise.
• Maintain and ensure all remote/onsite offices and car parks are kept is a neat and clean condition.
• Ensure that all work is undertaken in compliance with the operating procedures, current legislation and the codes of practice.
• Monitor adherence to all financial transaction policies and procedures (including cash handling, permanent passes, credit vouchers)
• Be aware of and demonstrate a commitment to the principles of equal opportunity in the workplace.
• Participate in staff training and development activities to assist in the achievement of individual and work objectives.
• Ensure all Site Operating Procedures are current and published
• Undertake other reasonable duties as assigned and appropriate.
• Respond to service requests from NCC and other for Incidents, problems and changes to carpark function by providing operational and technical advice.
• Liaise and communicate closely with our National Call Centre team on a daily basis
• Carry out asset inspections as required under the business operating model & document requirements

To be successful in this role you will require:

• At least 2 years' technical experience (e.g. as a technician, maintenance supervisor etc.)
• Excellent communication and reporting skills;
• Strong analytical and problem solving skills with attention to detail;
• A "Can Do" attitude;
• Ensure all scheduled maintenance work is completed to the highest possible standard
• Ensure all self-assessments are completed in a timely manner
• Respond to incidents within to be agreed SLA response times
• Timely delivery of monthly reports as agreed
• Timely reporting of job closures in system with recording of hours and parts used
• Provide a level of customer satisfaction as indicated by customer or client feedback
• Effective communication with staff through regular staff meetings
• A full Australian driver's license that is active and you are able to drive 
• Proficiency in written and spoken English;