Hickinbotham is a dynamic and diversified private group based in Adelaide. With 70 years of family ownership and a reputation for excellence and innovation, the Group’s interests include SA’s largest residential building and development business, mortgage broking, spirit production and sales, and life sciences.We are seeking a Client Liaison to join our high-performing team in our contemporary office near the Adelaide CBD. You will be an “A” player, who brings a pragmatic, can-do attitude and excellent interpersonal skills.We value our high-energy, professional workplace and our commitment to delivering value across the Group’s business units. High performance, accountability, humility, and outstanding customer outcomes are non-negotiable aspects of our culture.As a motivated and driven self-starter, you will have the ability to work with minimal supervision while learning, adapting and thriving in professional, a fast-paced, and demanding environment.Key responsibilities for this stimulating and rewarding role include:
- Providing superior service to our clients, including taking a professional approach that upholds the company's service standards and culture
- Being a team player that cares about our clients and understands the importance of five-star customer service
- Developing strong client relationships and providing support on a range of enquiries
- Delivering regular updates on the progress of our client's homes
- Managing interactions with clients over the phone, by email and in-person
- Taking ownership of client queries from start to finish
- Liaising with clients and external providers in a prompt and professional manner
- Diligence with note taking and database management
- Professional presentation
- Superior written and verbal communication skills
- Outstanding attention to detail
- Ability to work autonomously and collaboratively as part of a team
- Proven ability to achieve objectives and demonstrate actual results
- Focused, driven and motivated
- A positive energy with a 'can-do' attitude
- Problem-solving and negotiation skills
- Ability to remain calm under pressure
- Excellent organisational and time management skills
- An ability and desire to think outside the square