Client Liaison Reception Admin Marketing

Do you want to join the psychology practice that is fast becoming the leading practice on the Northern Beaches of Sydney?
Do you value personal growth and development, commitment, gratitude, helpfulness, making a difference, respect, service, enthusiasm and willingness and support and compassion?
Do you want to help people change their lives and improve their mental health and wellbeing to be healthier and happier?
Are you willing to go the extra mile, with a passion for delivering exceptional customer service?
Do you value working collaboratively, connecting with and making a contribution within an extremely professional, experienced, fun and supportive team which is rapidly expanding due to the exceptional treatment outcomes and customer service we provide?
ST&A Psychology is a professional private practice based in Manly Vale. Established in 2005, the practice brings quality individual, relationship and family therapy to adults, children, and adolescents with a broad range of issues including depression, anxiety, disorders of behaviour (ODD, ADHD), adjustment, mood, psychosis, personality, addiction, as well as problems with parenting, grief, self-esteem, eating, body image, stress, pain, chronic health issues and satisfaction with life. Our team consists of 7 psychologists and 3 admin team members.
We have both permanent full-time and Part Time roles available different days per week (Monday-Friday). The successful candidate will be required to work 8:45am-5:15pm or 9:45am – 6:15pm. Salary is dependent on experience and skills. The job title is Client + Referrer Liaison, Reception, Admin, PA + Marketing Officer.
Role & Responsibilities:
The role is an interesting, fast-paced, dynamic and ever-changing one with various components. Includes various tasks such as new referral intakes, booking and managing all appointments across 7 clinician’s diaries using PowerDiary (online diary system), waiting room duties and office tasks such as greeting all clients, phone calls, emails, client payments, issuing of receipts, processing rebates, typing of letters, preparing and sending out of reports, preparing files and managing documents, collecting mail. Managing the practice website, online and print media/marketing, liaising with GP and psychiatry practices, organising and managing meetings/lunches and maintaining strong relationships with referrers and external services. You will also be PA to the clinical director for extra admin tasks as required and will report directly to both the Practice Manager and Clinical Director.
Essential Selection Criteria:
Must naturally want to help people, be a caring person who can empathise with others, and want to improve processes and systems.
Competent in PC admin, windows, word, excel, outlook.
Able to work autonomously and take initiative as well as work collaboratively within the team
Excellent written, oral and listening communication skills.
Client liaison/customer service experience important
We are looking for a genuine, caring, flexible, reliable, patient, punctual, enthusiastic, motivated individual who likes a challenge and learning/growing and who is interested in psychology and helping people.
At least two recent references from previous employers are required.
Desirable Selection Criteria:
Recent experience in office administration of at least one year duration.
Experience in medical, psychology or allied health or legal settings preferred.
Experience in health, online and print marketing, social media marketing and WordPress.
Experience in using office software e.g. Powerdiary or similar diary system.
Experience in communicating with and liaising with health professionals.
Experience in a fast-paced, high volume of work environment.
To apply please email your CV and cover letter addressing all selection criteria to simon@stapsychology.com. For further information contact Simon, our Director on 0403 639 580. Visit www.stapsychology.com and our practice Facebook page for more information about who we are and what we do.