You will be responsible for the day-to-day management and relationship development of a Western Australia and Northern Territory clients to ensure optimal service and satisfaction against set key performance indicators. The position reports to the General Manager Client Relationship & Development and is permanent full-time and based in Perth, Western Australia.
What we offer
- Team member development – we have our own in-house online learning and development centre
- Engagement surveys – we listen to you, as a team member, and take action on the issues that matter to you
- The FHA Staff Superannuation Fund (which includes a range of insurance and investment options for staff)
- Financial Wellbeing Checks and advice from our corporate financial planning partner, Virtue & Partners
- Generous special offers and discounts from corporate partners
- Grow the Client Relationship by increasing the scope of services delivered and ensuring the contractual KPIs are met especially around reporting and escalation management.
- Operate effectively as part of a multidisciplinary management team and ensuring an environment that encourages teamwork, personal and professional development, customer service and excellence in performance.
- Develop and maintain effective partnerships with key clientele. Managing the business relationship between Jobfit and the client with the goal being client satisfaction and retention.
- Ensure key Client account management via extensive knowledge and understanding of services delivered to the client both in clinic and onsite services
- Continual client development and growth by having an intimate understanding of the businesses service offering, quotes, proposals and commercial processes, ultimately partnering with our client's.
- Maintaining high levels of customer service both to internal and external stakeholders
- Monitor Client Service KPIs and work with Operations to ensure optimal experience
- Provide education, training and mentoring of key internal operational staff to improve knowledge and compliance when working with clients
- Regular reporting, analysis and contract review to both internal and external stakeholders
- Tertiary qualification in Account Management or Customer/ Business Relationship (or similar experience in a related field).
- Previous experience working in a similar role or a track record of managing Client Relationships.
- Be a problem solver that is responsive and has a positive attitude
- Strong interpersonal skills and an ability to build rapport with customers.
- Capable of promptly analysing client needs and ensuring an effective, timely and appropriate proposal response.
- Results driven, dynamic, persuasive, flexible, able to identify client needs.
- Polished communication skills, both verbally and in writing.
- Ability to work as a member of a multidisciplinary team.
- An understanding of the occupational health industry (preferred).
- Intermediate MS Office Suite - Excel required for reporting.