Client Service Officer (356299)

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

73.50 hours per fortnight - flexible options available. 

• Respond to telephone and other enquiries, including undertaking assessments of the financial circumstances of clients, in order to negotiate appropriate payment arrangements.
• Research the location of clients who are in contravention of their payment obligation and contact those clients who have been located.
• Provide recommendations to Team Leaders on enforcement or other action that may be appropriate.
• Participate in field enforcement operations and undertake other duties under the Monetary Penalties Enforcement Act 2005.

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment checks

• Arson and fire setting
• Violent crimes and crimes against the person
• Sex-related offences
• Drug and alcohol related offences
• Crimes involving dishonesty
• Crimes involving deception
• Making false declarations
• Malicious damage and destruction to property
• Serious traffic offences
• Crimes against public order or relating to the Administration of Law and Justice
• Crimes against Executive or the Legislative Power
• Crimes involving Conspiracy

2. Disciplinary action in previous employment.

3. Identification check.

• Tasmanian Drivers Licence.

 Statement of Duties (Generic) Client Service Officer.docx

 Statement of Duties (Generic) Client Service Officer.pdf

 About the Department of Justice (Monetary Penalties Enforcement Service).DOCX

 About the Department of Justice (Monetary Penalties Enforcement Service).pdf

 Information for Applicants (DOJ) Short Form Application.docx

 Information for Applicants (DOJ) Short Form Application.pdf

 FAQs Short Form Application.docx

 FAQs Short Form Application.pdf

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.  We do not require a separate statement addressing the selection criteria.

Please note if you submit the details of your referees with your application the Selection Panel may contact them without notifying you.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information.  Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4***.

Katherine Drake
Manager Policy & Projects
***************@justice.tas.gov.au
Phone: (03) 6165 7***

Organisational Development and Design Team
(03) 6165 7***