Client Services Officer

• Part-time, Ongoing and casual roles available at Bicheno Medical Clinic and casual roles available at Triabunna Medical Clinic
• Work for a multi-award-winning iconic community health organisation
• Generous salary packaging options to reduce your cohealth taxable income

So why cohealth?

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural backgrounds, faiths, and abilities.

About the role

The Client Services team at cohealth Bicheno and Triabunna are the first point of contact, both face-to-face and via telephone for clients and visitors to the organisation. As an organisation that caters to a diverse population of clients, the Client Services team requires highly skilled individuals to ensure that those who access the service are welcomed, registered and supported throughout their journey in cohealth.

The Client Service Officer (CSO) is the first point of contact for most clients who access care at cohealth and as such must reflect cohealth values.

Please refer to the Position Description for more information.

Your duties include:

• Promptly respond to enquiries from clients and visitors whether face to face or by telephone in a professional and courteous manner. Respect language differences, cultural beliefs and practices
• Receive and account for all clients who present to the Centre, ensuring that clients are eligible for the Programs and have completed the required documentation prior to their appointments
• Liaise with other cohealth sites and public agencies to facilitate client care
• Supervise the waiting area, including the monitoring of waiting times
• Alert health care providers to the arrival/cancellation of clients' for appointments

What cohealth offers:

• Generous salary packaging options to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation). Salary packaging reduces your cohealth taxable income, meaning you pay less tax on your cohealth income
• A generous rewards program from our salary packaging provider
• Exciting Parental leave benefits
  • cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
  • Eligible co-workers will continue to receive superannuation on unpaid parental leave as well
• Novated Leasing available
• Discounts for health and wellbeing activities, such as gym memberships, health clubs products, and spas
• Free staff Immunisations and Vaccines
• Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)
• Career development and continuous learning opportunities/mentoring with senior clinicians

Our ideal candidate:

• Technical qualifications in medical reception or an equivalent mixture of qualifications and work experience in medical/community health services.
• Flexibility, initiative, professionalism, decisiveness, integrity, attention to detail, service orientation and respect.
• Good communication and negotiation skills, writing skills, time management/organisational skills, analytical thinking, problem solving skills, computer skills.

All appointments are made subject to a satisfactory Police Check, a Working With Children Check (WWCC), complete a Statutory Declaration, evidence of legal rights to work in Australia, and evidence of vaccination against COVID-19 (3 doses). Additionally, some roles will also require current AHPRA registration and/or NDIS Worker Screening Clearance.

Roles that are determined to be Risk Category A or B [staff that have direct and/or indirect contact with body substances and are at higher risk of occupational exposure to infections] will be required to provide evidence of immunisation assessment including Influenza prior to commencement [A] or within 12 weeks of commencement [B]. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.

Application Process