Client Service Officer

Client Support Officer 

At Eragon, we provide services and support to enable people living with diverse & complex disability to reach their personal health and wellbeing goals and live their best lives.

Our Values:

• We Listen
• We Learn
• We Change
• We Are On It
   

About the Role:

You will engage with both existing and prospective clients to create and maintain Client Service Agreements and Service Plans in line with client funding. You will work in collaboration with your portfolio of clients, their support networks and the wider business.  

As a Client Support Officer you will be:

• Assisting clients and families with understanding the variety of services Eragon can deliver under their NDIS Plan that meet the client’s goals.
• Supporting clients and potential clients with up-to-date NDIS knowledge to provide best support for accessing services or information.
• Developing positive relationships with our clients, people with disabilities and their support networks to ensure an outstanding customer experience and satisfaction. Meeting with clients and their support networks face to face, by telephone or electronically as required.
• Focusing on continuous improvement and making recommendations for improving the client experience and journey
• Actioning end to end management of Client Service Agreements aligned with client needs and NDIS Funding, including quote preparation, generating, maintaining, auditing and offboarding.
• Managing NDIS Plan changes and Service Booking notifications from PRODA
• Conducting administration activities, including response to general enquiries, maintaining attention to detail for date entry across established systems.
• Engaging with service delivery areas to ensure understanding of capacity to deliver services and provide updates on request for services.

Your experience and abilities will look like:

• Positive, energetic and proactive customer service skill and experience
• Exceptional communication and demonstrated ability to build and maintain relationships with clients, support networks and internal and external stakeholders
• Previous experience in Disability services desirable
• Understanding of National Disability Insurance Scheme (NDIS)
• Proficient in use of Microsoft office experience with Brevity

Skills and Qualifications Required

• Tertiary Qualification in Business, Disability or Similar (Desired)
• NDIS Worker Screening Check (or Valid DHS Disability Screening)
• NDIS Worker Orientation Module
• Current Driver's Licence
• Unrestricted Working Rights