AddressJR0000010550
- Full-Time | Fixed term & Continuing positions available
- Higher Education Officer Level 5 | $77,686 - $85,736 p.a.
- Location: Bedford Park / Kaurna Country
- View Position Description - Fixed Term
- View Position Description - Continuing
Become a valued member of a vibrant, multicultural team, who provide essential support to international students to ensure they succeed in their field of study at Flinders University.
About the Role
We are seeking someone who is a customer focused individual with the ability to navigate and interpret complex University as well as government policies and procedures, to provide efficient and responsive support and advice to international students.
With a well-developed understanding of all aspects associated with the international student purchase cycle including enquiries, assessment, recruitment strategies/campaigns and Key Performance Indicators associated with the relevant team, you will be responsible for a range of tasks relating to the admission of international students to the University, with a particular focus on contributing to high level client service delivery in the assessment of applications, and issuance of offer letters.
Please note - This position may require work outside of normal hours with restrictions on taking leave during peak work periods.
About You
With your exceptional communication and interpersonal skills, you will achieve a high level of customer service standards to maintain strong and constructive relationships with diverse staff, students, and industry stakeholders. You will be well versed in diplomacy to communicate complex and sensitive matters in a cross-cultural working environment. Your keen attention to detail will allow you to prioritise tasks and meet deadlines while always demonstrating a commitment to high quality service delivery.
To be successful in this role you will demonstrate:
- Experience working with international students, including an understanding of other cultures and the ability to communicate in a cross-cultural working environment.
- High-level administrative skills including data entry, word processing, with a commitment to attention to detail, speed, accuracy, and an ability to be solution focused.
- Well-developed computing skills including the ability to effectively utilise web and computer-based systems and familiarity with the Microsoft suite of programs and experience in the use of CRM systems.
- A general understanding of the ESOS Act, Government visa policies and the National Code as they related to the assessment and issuance of international student offers.
About the Portfolio of the Vice-President & Pro Vice-Chancellor (International):
The Portfolio of the Vice-President and Pro Vice-Chancellor (International) has refreshed its structure to deliver future needs including strategic leadership to further enhance performance, strengthen capacity, whilst setting an ambitious strategy for 2023 and beyond!!! Key to this is driving international student enrolments through an enhanced focus on international recruitment and partnerships working in close collaboration with our Colleges and Portfolios.
We recognise the key to our success is exceptional people. If you are a hardworking, dedicated professional, with a passion for students and global education - we want to hear from you!! If you can see yourself contributing to the ambitious agenda of Flinders University in a friendly, collegial, fun and vibrant workplace - come join us!
Life at Flinders
We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.
Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?
- 17% Superannuation + salary packaging options.
- Flexible working arrangements.
- Wide range of professional development activities and services.
- We embrace diversity and promote equity and inclusion for all students and staff.
- Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).
Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
Prescribed Conditions for Employment
- A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.
- Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy
How to Apply and Information
- To apply online, please visit the Jobs@Flinders website via the job portal: JR0000010550 Client Services Officer
- You are required to submit a CV, along with a Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the
- Position description - Fixed Term
- Position description - Continuing
- For more information regarding this position, please contact Maysie Procianos
Applications to be submitted before 10:00 pm (ACDT) Sunday, 12th May 2024.
Please note, late applications and applications sent via agencies will not be accepted.
At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
