Client Services Account Manager

Peninsula Employsure isn't just another workplace – it's a dynamic, family-run business with over 3500 employees and a global reach. 

As the leading HR & WHS Advisory service, we empower over 135,000 clients worldwide to ensure that their livelihoods and their employees are protected. 

As a Client Experience Account Manager, you'll play a vital role in ensuring our clients experience the full value of our services. You'll become a trusted advisor, building strong relationships and driving high levels of client engagement. This is a cross functional role in which you will work with a number of internal stakeholders across the client journey. 

We're looking for someone who:

• Has strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Is a data-driven problem-solver with a knack for exceeding expectations.
• Thrives in a fast-paced environment and manages multiple priorities effectively.
• The ability to proactively engage, retain and grow a client base. 
• Has excellent organizational skills and a keen eye for detail.
• Possesses experience with salesforce & excel. 
• Understands what "delight and deliver" means even in the face of adversity

What You'll Do:

• Own assigned accounts, ensuring a seamless onboarding process and exceeding client SLAs.
• Become a communication pro – you'll be the go-to person for clients, providing exceptional service through various channels.
• Identify and re-engage clients who aren't fully utilizing our services.
• Develop and execute activation campaigns to boost service usage, resolving any underlying issues.
• Be a proactive problem-solver – identify trends related to low service usage and develop strategies to keep our client base thriving.

Why Peninsula Employsure?

• Dedicated career pathway with clear progression and regular performance reviews.
• Competitive salary and benefits, including annual bonuses, discounted health insurance, birthday leave and more.
• Ambassador's Club rewards loyalty with additional leave, upskilling funds, and more.
• Supportive and inclusive workplace culture focused on your personal and professional growth.

Curious to know more? APPLY NOWPeninsula Employsure is committed to nurturing a diverse and vibrant workplace. We support equal opportunities and welcome applications from people of culturally diverse backgrounds, people who identify as LGBTQI+, people of Aboriginal and Torres Strait Islander origin, as well as people with disabilities.  

*Please note agency submissions are not accepted for this role.