Client Services Manager

About the role

This position is responsible for leading the Client Service Team within Wilson Security's Technology Division and working as a point of contact with nominated Key Clients.

This position is responsible for customer invoicing, reports and reconciliations. The role is the facilitator of

information, including customer invoicing, supplier invoices, daily operations, reporting, reconciliations and administration support.

Client Details

About us

The Wilson Group is an industry leader providing diversified services including Health, Storage, Parking, Security and Technology Solutions. Our successful operations have expanded internationally, and this growth is underpinned by superior performance and the strength of our relationships.

Description

Key Duties include:

Daily Operations Client Service Team:

• Manage and Support the National Client Service Team in the delivery of services to clients
• Liaise with subcontractors and clients to ensure service standards are achieved
• Create and maintain appropriate data systems about files including invoices, contact information, client data, site information and contact details

• Invoicing
• Overseeing the invoicing of day-to-day service works
• Managing monthly commercial invoicing
• Monitoring the overheads and job costs to identify potential reductions
• Compliance
• Manage and monitor compliance programs
• Conduct audits as per implemented schedules
• Internal Stakeholders
• Ensure new clients are set up within all Wilson portals
• Assist supporting teams, finance, credit etc

Client Account Management:

• Be the point of contact for nominated clients
• Create monthly reports as required
• Be the point of escalation
• Attend and minute monthly meetings
• Manage Financial Account Statements

Operational Reporting:

• Assist in the production and distribution of the monthly P&L Reports
• Establish and maintain current standard operating procedures
• Setting up and issuing invoicing from the simPRO portal

Profile

Skills and requirements:

• Exceptional communication and organisational skills
• Customer-centric focus
• Ability to work efficiently as part of a team
• Demonstrate initiative
• Confident interpersonal and communication skills
• Advanced computer skills, with the ability to quickly learn new systems
• Ability to build relationships at all levels of the organisation
• Ability to maintain confidentiality
• High-level administrative and organisational skills with strong attention to detail

Job Offer

This is a Full-time position located in Melbourne Essendon Fields the role offers a competitive salary, great company benefits, and the opportunity to build and develop a meaningful long-term career.

How to apply

Please click APPLY NOW! Or, if you would like to find out more about this exciting opportunity and have a confidential discussion, please email ***************@adecco.com.auor call Bradley Douglas on 0458 676 *** to organise a convenient time.