Client Service Manager

BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

As a member of the GJK Facility Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.

We are currently seeking applications from people interested in a Full-Time Client Service Managerfor one of our high-profile University contracts based in Clayton, VIC.

About the role:

In your role as a Client Service Manager, you will hold a vital position in guaranteeing that our clients experience exceptional service, all while guiding a team of committed cleaning experts.

The ideal candidate will have a strong understanding of cleaning industry, be a proactive problem solver, and possess excellent customer service and time management skills. 

Responsibilities:

• Develop and maintain strong relationships with our clients, understanding their cleaning needs and expectations.
• Oversee a team of cleaning staff, including training, scheduling, and performance management.
• Conduct regular site inspections to ensure the highest quality of cleaning services.
• Respond promptly to client inquiries, requests, and concerns.
• Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
• Monitor and maintain inventory of cleaning supplies and equipment.
• Implement and enforce safety protocols and procedures.
• Prepare reports and metrics to track cleaning performance and client satisfaction.
• Continuously seek opportunities for process improvement and efficiency.

Experience:

• Proven experience in Client Service management within the cleaning industry.
• Strong leadership and communication skills.
• Exceptional problem-solving abilities.
• Detail-oriented with a commitment to quality.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Valid driver's license.
• Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.

What’s on Offer: -

• Comprehensive training and ongoing professional development.
• A supportive and collaborative work environment.
• Opportunities for career advancement.

Successful candidates will be required to demonstrate compliance with relevant government public health directives as well as GJK Services customer requirements in relation to workplace health and safety.

We offer an extensive onboarding program and support to help you settle into your new role.

GJK is an equal opportunity employer, and we encourage applications from diverse backgrounds.

Any information provided to GJK with respect to your application will be accessible only to those involved in the recruitment process. It will be used only for the purposes of recruitment and will be held securely.

To apply for this role please click on the 'apply' link.