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Form of workCompany Description
Are you a people person, animal obsessed and thrive in a fast-paced environment?
Our Customer Service team are the first point of contact for our multi-modality Veterinary hospital; your day will be varied from dealing with phone and web enquiries, greeting clients and admitting patients, managing administrative tasks, maintaining electronic patient records and financial client accounts.
Combine your skills with your passion by joining the team at Greencross Vet Hospital Werribee!
About You:
- Industry experience, either in veterinary reception or vet nurse roles
- Ability to efficiently manage and prioritize multiple tasks while maintaining composure under pressure, such as high call volumes, a crowded reception waiting room, and Level 1 presenting patients
- Tech-savvy with a proficiency in Microsoft 360
- A meticulous attention to detail and a commitment to accurate data entry
- Ability to effectively communicate with people from diverse backgrounds in a compassionate and empathic way
- Ability to handle challenging and/or demanding clients with tact and professionalism
- Enjoy working and being a part of a close-knit team
- Experience with RxWorks is highly desirable but not essential
About your Role:
- Greet and assist clients in a professional, timely and warm manner
- Handling high volumes of inbound calls efficiently
- Managing hospital general email inbox
- Correspond with clients, referring veterinarians, 3rd party suppliers and other team members, ensuring to provide appropriate and pertinent information
- Discuss difficult topics with clients, such as aftercare options, euthanasia consent forms, and financial matters, in a compassionate and empathetic manner
- Schedule and manage appointments for each department
- Managing invoicing, payments (EFTPOS/credit card, direct debit), and processing 3rd party financing (VetPay, ZipPay, etc.)
- Processing insurance claims
- Entering and maintaining accurate and complete records and data related to patients and clients
- Maintain a consistently high level of organisation and cleanliness in the reception area
We are driven to develop a strong culture team delivering excellent veterinary care and customer service to the Western Melbourne region, where your ideas, suggestions and participation will be valued.
Apply Today and join the GVH Werribee team!
