Address
Form of workResponsibilities -
Reporting to the Team Leader / Client Service Centre Manager, this 6 month contract will see you:
- Answer a high volume of inbound customer calls
- Making outbound 'warm reminder' calls to our existing clients
- Setting appointments
- Provide a positive customer experience
- Provide prompt, reliable and accurate information to clients
- Resolving customer complaints
- Accurately log all interactions in the internal database
- Other duties as assigned by your Team Leader or Client Service Centre Manager
About you -
- Experience in customer service
- Thrive on providing great customer service to a client base of both established and new clients
- Full availability to work up to 38 hours a week, Monday to Friday, between 8:00am and 8:00pm, and alternate Saturdays between 8:00am and 4:00pm
- Have the flexibility to work with a rotating roster, which will be released at least two weeks in advance
- Ability to follow processes
- Have the ability to use two monitors and navigate through multiple computer applications
- Must be willing to learn
- Be confident, enthusiastic and passionate
- Demonstrate excellent communication skills both written and verbal
What we are offering-
- A friendly team environment
- Modern applications and equipment
- Ongoing training
- Genuine management support
- Close to public transport, restaurants and cafes
While the role is initially for a 6 month contract, there is an opportunity to be offered a fulltime position based on your achievements and meeting KPI's
